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Telephone: (65) 6733-9933
Website: www.airasia.com/site/sg
Category:
Services » Transportation
Hotels and Travels » Airlines
Website: www.airasia.com/site/sg
Category:
Services » Transportation
Hotels and Travels » Airlines
Since AirAsia introduced its low fare, no frills concept in December 2001, the airline now flies to over 48 destinations in Malaysia, Thailand, Indonesia, Macau, China, Philippines, Cambodia, Vietnam and Myanmar, formed 2 successful joint ventures in Thailand through Thai AirAsia, and Indonesia through Indonesia AirAsia, expanded its fleet from the original two to twenty eight, and revolutionized air travel in these country by offering incredibly low fares through its innovative sales channels.
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Overall Rating:
20
Had quite an experience yesterday, there's a massive traffic jam at PIE today and we reached the Changi airport very late and my mum's flight was like 50mins away and she has yet to check in. Initially I thought that there would not be so many people. Okay, this was our first time taking Air asia to Malaysia, so we don't know how is it like... Just because we wanted to try out a budget airline. Bad idea perhaps.
When we reached there, I was so surprised to see the amount of people queuing up to check in at all the 4 Airasia assigned counters. As we were running late and the bag is not in yet, I went ahead to ask the sales counter staff on whether he can assist me.
Normally if your counter is closed, I presume answering enquiries should also be part of your job right even though its not part of your job scope? That guy sitting there, looking at the computer screen, answered me sooo reluctantly and re-directed me to ask the person beside him when he can just go and ask the person there as he's so near to the counter! okay maybe I should not complain so much. At least there's something to compliment about..Thankfully, the guy at the front counter is being most helpful in letting me skip queue and check in as we were running very late.
No thanks to that sales counter guy and thanks to the other. :P Thus one of the stars is eaten up because of that bad attitude.. One thing I should do next time is to remember to check in online first, try not to have any check in luggage...and the best to go there much much earlier. :P
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113
i had a bad experience with airasia where i bought a pair of promo tickets for my mum and one at the beginning of the year.
when the date is coming nearer, i realised i couldnt make it and ask if i could change the name to another relative of mine. if im not wrong, i called in march and the scheduled flight was in aug.
the lady on the phone told me i could and will take a note. she told me to go down to the airport when the date comes nearer and staff at the airport will assist me.
i went down to the airport and the lady told me its impossible to change the name as its bought during a promotion. and when i told her about the operator saying i could, the airport lady checked the computer and say no related memo is in the systems. i was so fed up as my mum was supposed to leave in a week's time and i cant possibily leave her to go there alone.
so i called back to the operator site and wanted to lodge a complain. i was transferred and transferred and just couldnt get through the complain line.
in the end my relative had to buy a cathay ticket to bangkok and the airasia one, being last time, their price is even more expensive than airasia! and there goes my 200 dollars worth of air tic!
Login to add your comment. Or, Register for an account now. It's free!That is the bad thing about budget airlines. You can't make changes to it.
05 Nov 2008 at 1:26 pm
19
My experiences with Airasia have been rather pleasant. Their air tix costs are one of my best alternative for a cheaper holiday destination, they sometimes also offer a few packages, just like the one i got for my Phuket trip last year end. It was a mere 600sgd for 4d3n with a 4star hotel, and air tickets for two!
Their staff, food, service etc are satisfactory, nothing i would fuss or rave about, as it is a low cost carrier. If i were to choose, for further destinations, i would probably pay slightly more for a commercial airline for more comfort.
Otherwise, it is a great alternative to the commercial airlines, and nice to my pocket.
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