Angel Sky 8 (Orchard)

I have been Angelsky loyal customer since 2010 and is okay with their facial services until recently.

I was enticed to sign up 2 facial packages in addition to my on-going facial package. I ended up having at least 20 facials to last me for 2 years which I plan to go for facial at least once a month. However to my frustration, after I sign up more packages and the company collected the full package fee this is what happened:

1. Every time I called up to make bookings, the answer given is "full house" on all non-office hours.

2. Any earlier or any later than your open date for bookings turn me away in sour. "Please call again when the date is exactly right". Earlier, staff timetable not out yet. Later, sorry fully booked.

3. Even if so lucky manage to book, any changes in my plan. "Sorry, put you on waiting list of 10 persons before you." So you wait till the next month 'open for bookings' again.

The management ought to have reasonably expect office workers like us availability for facials are after office hours and weekends. If the company does not have the adequate resources to serve the increased number of customers, then the management has to find a solution to either beef up your resources, increase branches, or allow customers like us whom they fail to service a full refund over the remaining unperformed services.

It has been 3 months that I do not get a slot for facial at weekdays nights and whole day on weekends.

Given their continuous non-availability, I have to now even forced to go elsewhere to do monthly facials when I have just paid Angelsky for plenty unperformed services. Not recommendable until the management takes serious action to resolve this issue.

I've been going to Angelsky8 for the past few yrs. I would say that my skin has improved tremendously. Service is generally great and they're attentive to the skin condition before 'prescribing' what treatment is suitable for you if you've the 'all-in-one' package where there're a variety of treatments available.

However, they tend to be a little pushy after they sold you a trial facial treatment or if your package is not the 'all-in-one' type. I ended up with more than 30 Diamond-Lite sessions now and they keep asking me to sign up for other treatments. I guess they meant well though. But, gotta exercise restrain. Else, you'll end up with enough treatments to last you 5yrs if you go once a month. :)