Angel’s Share

I think management should train their service staff better or maybe select staff who actually enjoy being in the service line. I made a reservation for my husband's birthday and asked if they could put a candle in the dessert when it was served. Instead of saying ok, the staff said that I could get my own cake. If I had my own cake, why would I ask them to stick a candle in their dessert! So I had to explain that I did not prepare a bday cake so could they kindly put a candle in my hubby's dessert. Only then did she put me on hold to ask the chef if it was possible, as if it was such a diffficult task.

Upon arriving, I was shown to a table with NO place settings. I waited 15 mins without being given a menu and had to ask for one. When I realised that the outdoor seating was an all smoking section, I requested to be seated inside (no, the staff did not ask me smoking or non-smoking). The staff promptly lead me to an unclean table, which another couple had just vacated. The table was full of crumbs and had butter smeared on the table cloth. Again, the lack of table setting should have told her something!

When we finally got a clean table and was ready to order, I asked what the special entree of the day was. Was told it was veal and chicken. When I asked the staff how it was prepared (e.g. sauce type, fried, broiled etc), she could not answer me at all. At that point, hubby and I gave up and left for another restaurant.

When I left, I was actually polite enough to tell the staff that I was leaving due to poor service. Instead of asking me to explain further, they said nothing and looked at me as if I was expecting too much. Mind you, I have been in the service industry myself for 5 years so I was not being overly critical.