Astons Express (Serangoon Garden)

I was at the Serangoon Gardens Way outlet on Tuesday nite 10/03/09 and would like to highlight the following issues which I found very disappointing:-

My order was processed at 19:18 as per attached receipt

1. the soup was served after 5 minutes, this was ok

2. the chicken was served at 19:30 within expectation, however the portion for the shoestring fries and beans was considerably smaller as compared to those served to other diners

3. at 19:40 I enquired about my order and the young man wearing his hat in reverse behind the counter said "your order is on the way, since it extra cut and thicker it takes a longer time to cook"

4. I was finally served the ribeye at 19:52 - 34 minutes after I placed my order which is extremely long time to wait and long after my wife had finished her chicken. The server apologized for having me wait so long

5.the steak was just warm, not sizzling as I would have expected, two thoughts came to my mind a. it was sitting on the counter for quite some time or b. this was not so popular so the meat came straight from the freezer and onto the grill, that is why it took so long to cook and when it was taken off to be served it was not as hot as expected

6. when I requested for HP Sauce or A! sauce, I was told that they had run out and the new stocks had not arrived (quite a lame excuse for a establishment that sells steak don't you think?)

7. the only sauce available was the self-dispense chili sauce and the packet sauce in a basket. The were two bottles of Tabasco with only a few drops remaining and though there were plenty more on the storage shelf, non of the staff appeared interested to replace them

Overall, my wife and I were very disappointed with the service experience though the outlet came highly recommended

I wrote the Astons management (address found on their website) on 11/03/09 and to date 13/03/09 they have not responded.

Ahh i love astons! I think this is by far the most worth it western food i've had in singapore. i mean, this is eating restaurant-standard food at a coffee-shop price, wad more can i ask for rite?

I've tried a couple of their dishes so far, and all of them have never disappointed. I like how their meats turn out charred enough for that extra flavour, but still remain juicy inside. I'm gna plan a trip back soon, and I high recommend that you try this out too!