When I go to Isetan, I often meet with nice sales person. However, there was one exception when I met with a very unfriendly sales lady and I was truly appalled.
I was there with a whole group of friends, looking for a pair of champagne flukes as gift for someone. We found a really nice one on display that was priced at $12. Not only did we find it unique, it was also cheap! We were all set on it, so we approached the sales lady to ask for 2 new pieces. Initially, they couldn't find and we were so worried that there weren't any stock. But after all that suspension (how thrilling), they got us 2 new pieces!
Then there was a problem. The new glasses were tagged $16 each, which means an additional $8 for a pair, which was a pretty significant amount. So the lady at the cashier told us that we had to purchase the flukes at $16 (in a not very friendly way, as a matter of fact) due to the fact that they made a mistake as they did not change the price of the display unit after the GST hike (notice how a 2 percentage point increase in GST resulted in a $4 increase in a product?). According to our consumer rights *ahem*, we pay the price we see right. So of course we refused to pay an additional $8! She didn't even tell us to hold on (which was really the simplest thing she could do) and she rolled her eyes and turned to pick up the phone to call her manager to ask for more instructions. Eventually, we got the flukes at $12, but one of them was the display piece.
While we were paying up, the manager came down to check on the situation. She had a really unhappy look on her face as well. She could have been unhappy with her staff, that we wouldn't know, but it definitely did not look like it to us at all!
The few of us at the counter were so unhappy with the service we left without saying "thank you". Neither did they say it.
Being such an established company, I feel that the least they could do is have better service. It was an utterly disappointing experience, I still cannot believe it happened.
I was at Esplanade yesterday and was looking for a place to eat. Saw Harry's on the directory and went straight to it, thinking I'd get good steak. I was a little confused between Harry's @ Esplanade and Harry's Steakhouse, but when you see the place you'll know that the former is a pub or something.
So our group of 4 sat at a really small table where the plates were too big for it. We ordered a Fillet Steak, Rib-eye Steak, Fish & Chips and Chicken Burger. I must say everything but the Fish & Chips was disappointing.
Appearance wise, the F&C wasn't fascinating. I think hawker centres can do better, but nonetheless, in comparison to the others we had, the F&C was the best. The breaded fish was crispy and the meat was very soft.
I'd say both steaks were bad. I had the Fillet Steak with pepper sauce and a jacket potato and corn cob as side dish. The corn cob was bad because when you bite into the corn, it tastes very mashed up like the corn isn't fresh. I've never had anything like that before. It was horrible I couldn't bring myself to eat it. The potato itself was all right. At least the potato was soft. But they left out the bacon bits (which I later found out wasn't crispy. It was actually bacon slices cut into small pieces) on my potato and there was very little spring onions and sour cream. The steak had no taste of the pepper sauce at all, which goes the same for the Rib-Eye that my mom ordered - had no taste of the sauce requested.
As for the chicken burger, it was big no doubt. Looked good. But I guess all that would have been good on the burger would be the bread, tomatos, lettuce and nothing else. Realize what's missing? Yes, the chicken. The chicken was dry and tough, it could have been mistaken for yesterday's.
Lastly, they have nice waiter and waitress who tried to attend to all our needs. But I think that was all they had - 2 of them. I must say it did look like they were severly under-staff. They can still function well with 2 of them, but I'm complaining only because they can't. They miss out orders here and there. I hope that's only because it was a public holiday yesterday and they couldn't get people to work.
No matter what it was, I think that was my first and last time there.. I'd give a 1.5/5, but since there's no 1.5, I'll give it a 2 then.
Bobosaid: That sounded like a horrid experience. Nothing was good even. 09 Nov 2007 at 8:07 pm
eisburgsaid: OMG! Don't you hate it when you don't get the service you deserve and yet have to pay for the 10% service charge! 09 Nov 2007 at 9:06 pm
zihuisaid: talk about service charge, GST is effectively 17% now at many places. Can you imagine paying almost $10 extra on your bill just because of the GST?! rahh..! 09 Nov 2007 at 11:39 pm
zihuisaid: then again, the people serving us were fine. they were just understaffed. 09 Nov 2007 at 11:41 pm
There are so many Haagen-Dazs outlets in Singapore but somehow, I feel particularly comfortable at this outlet. I like this outlet because it is pretty quiet at all times. Most of the time, when I'm there, there seems to be less than 5 other customers there. I have no idea why the place is never full, but I'm not complaining! The place is always quiet, it's wonderful!
I like Haagen-Dazs' ice-cream, especially their Flower Blossom! This is better than those Banana Splits and whatnots. Why? Because it's SIX FLAVOURS in one wafer bowl! And guess what, you get to choose the flavours! This thing is less than $20 and it's big enough for 2 people to eat. I like this the most because you get to try so many flavours and I think it's the most worth it, relative to the other items they have.
Other than their ice cream, things like their coffee isn't really that worth it. What with the GST hike, the prices of their drinks hiked by more than 2 percentage points! Things are so expensive now. I think paying more than $7 for a cup of coffee is really not worth.
Service wise, this place does not have exceptionally good service but it's acceptable. They'd smile once in awhile and stuff. But at least they don't do absurd things that make you angry. Haha.
Try this Haagen Dazs if you're looking for a quiet place to go (:
Love cheesecake? Love the Cheesecake Cafe! After your main course at some food outlet around Siglap, do pop by this Cafe to try their cheesecakes!
I love the interior of the place. Although the place is dimly lit on purpose, I quite like the place as it has quite a romantic ambience. If you look around, you'll notice many little details in the room which reflects the effort put in by the store owner in decorating the place. I like the little angel statues hung around the place! Plus, the combination of the lights and the yellow wall gives the place a pretty cosy feel too.
Unfortunately, the place isn't very big, so if you're not early you may not be able to get a place inside. Nonetheless, this won't stop you from trying their cheesecakes!
Being a rather specialized place, this shop has a variety of cheesecakes you'd be spoilt for choice! The flavours of their cheesecakes are well-balanced such that the flavour does not come out too strong, still leaving the natural taste of the cheesecake itself. I like the texture of the cake too, along with its crust.
Lovely place that I'd visit over and over again! Unfortunately, Siglap is not a very convenient area for me, especially if you don't drive. Also, they only open in the evening, do take note if you intend to go down! (:
There's been quite some talk about the Central (or at least from the people around me) and I was really anticipating my trip down! I must say it's really convenient to go to, because of the MRT station, and it's a wonderful addition to this Clarke Quay area. It's now not just a night-time place, you can go there to shop too!
It was quite nice to be walking in a new mall, seeing new things. I like seeing so many new clothes boutiques as well as restaurants! If you have to go there everyday, you probably won't run out of things to eat so soon (but maybe you'll run out of money first haha).
However, I personally wasn't very impressed by the structure of the building per se. Being my first time there, I thought that touring around the building could be quite confusing. The side of the building that has all the food outlets and restaurants seem to be another "tower", separated from the clothes and shopping section. Even then, within the "shopping" section, there seemed to be an annex. The place seems to be structured in a figure "8" design, where walking behind one row of shops will unfold yet another "world of shopping".
Although I did like walking around this new mall, I must say that most things on the 2nd to about 4th (i think?) level were selling the same type of stuff in terms of designs of clothes etc. No doubt it's the fashion now, but I really find it pretty boring to be seeing the same thing everywhere. Also, they seem to have created a replica of "Level One" at Far East in this mall. On top of that, there's not much things that appeals to the guys (other than the top most level (5th?) - the hardware shops). Not very well balanced, I feel. Don't think I'd be keen on shopping there too often.. =x
1=SGD 0.0587
I was there with a whole group of friends, looking for a pair of champagne flukes as gift for someone. We found a really nice one on display that was priced at $12. Not only did we find it unique, it was also cheap! We were all set on it, so we approached the sales lady to ask for 2 new pieces. Initially, they couldn't find and we were so worried that there weren't any stock. But after all that suspension (how thrilling), they got us 2 new pieces!
Then there was a problem. The new glasses were tagged $16 each, which means an additional $8 for a pair, which was a pretty significant amount. So the lady at the cashier told us that we had to purchase the flukes at $16 (in a not very friendly way, as a matter of fact) due to the fact that they made a mistake as they did not change the price of the display unit after the GST hike (notice how a 2 percentage point increase in GST resulted in a $4 increase in a product?). According to our consumer rights *ahem*, we pay the price we see right. So of course we refused to pay an additional $8! She didn't even tell us to hold on (which was really the simplest thing she could do) and she rolled her eyes and turned to pick up the phone to call her manager to ask for more instructions. Eventually, we got the flukes at $12, but one of them was the display piece.
While we were paying up, the manager came down to check on the situation. She had a really unhappy look on her face as well. She could have been unhappy with her staff, that we wouldn't know, but it definitely did not look like it to us at all!
The few of us at the counter were so unhappy with the service we left without saying "thank you". Neither did they say it.
Being such an established company, I feel that the least they could do is have better service. It was an utterly disappointing experience, I still cannot believe it happened.
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So our group of 4 sat at a really small table where the plates were too big for it. We ordered a Fillet Steak, Rib-eye Steak, Fish & Chips and Chicken Burger. I must say everything but the Fish & Chips was disappointing.
Appearance wise, the F&C wasn't fascinating. I think hawker centres can do better, but nonetheless, in comparison to the others we had, the F&C was the best. The breaded fish was crispy and the meat was very soft.
I'd say both steaks were bad. I had the Fillet Steak with pepper sauce and a jacket potato and corn cob as side dish. The corn cob was bad because when you bite into the corn, it tastes very mashed up like the corn isn't fresh. I've never had anything like that before. It was horrible I couldn't bring myself to eat it. The potato itself was all right. At least the potato was soft. But they left out the bacon bits (which I later found out wasn't crispy. It was actually bacon slices cut into small pieces) on my potato and there was very little spring onions and sour cream. The steak had no taste of the pepper sauce at all, which goes the same for the Rib-Eye that my mom ordered - had no taste of the sauce requested.
As for the chicken burger, it was big no doubt. Looked good. But I guess all that would have been good on the burger would be the bread, tomatos, lettuce and nothing else. Realize what's missing? Yes, the chicken. The chicken was dry and tough, it could have been mistaken for yesterday's.
Lastly, they have nice waiter and waitress who tried to attend to all our needs. But I think that was all they had - 2 of them. I must say it did look like they were severly under-staff. They can still function well with 2 of them, but I'm complaining only because they can't. They miss out orders here and there. I hope that's only because it was a public holiday yesterday and they couldn't get people to work.
No matter what it was, I think that was my first and last time there.. I'd give a 1.5/5, but since there's no 1.5, I'll give it a 2 then.
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Login to add your comment. Or, Register for an account now. It's free!That sounded like a horrid experience. Nothing was good even.
09 Nov 2007 at 8:07 pm
OMG! Don't you hate it when you don't get the service you deserve and yet have to pay for the 10% service charge!
09 Nov 2007 at 9:06 pm
talk about service charge, GST is effectively 17% now at many places. Can you imagine paying almost $10 extra on your bill just because of the GST?! rahh..!
09 Nov 2007 at 11:39 pm
I like Haagen-Dazs' ice-cream, especially their Flower Blossom! This is better than those Banana Splits and whatnots. Why? Because it's SIX FLAVOURS in one wafer bowl! And guess what, you get to choose the flavours! This thing is less than $20 and it's big enough for 2 people to eat. I like this the most because you get to try so many flavours and I think it's the most worth it, relative to the other items they have.
Other than their ice cream, things like their coffee isn't really that worth it. What with the GST hike, the prices of their drinks hiked by more than 2 percentage points! Things are so expensive now. I think paying more than $7 for a cup of coffee is really not worth.
Service wise, this place does not have exceptionally good service but it's acceptable. They'd smile once in awhile and stuff. But at least they don't do absurd things that make you angry. Haha.
Try this Haagen Dazs if you're looking for a quiet place to go (:
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I love the interior of the place. Although the place is dimly lit on purpose, I quite like the place as it has quite a romantic ambience. If you look around, you'll notice many little details in the room which reflects the effort put in by the store owner in decorating the place. I like the little angel statues hung around the place! Plus, the combination of the lights and the yellow wall gives the place a pretty cosy feel too.
Unfortunately, the place isn't very big, so if you're not early you may not be able to get a place inside. Nonetheless, this won't stop you from trying their cheesecakes!
Being a rather specialized place, this shop has a variety of cheesecakes you'd be spoilt for choice! The flavours of their cheesecakes are well-balanced such that the flavour does not come out too strong, still leaving the natural taste of the cheesecake itself. I like the texture of the cake too, along with its crust.
Lovely place that I'd visit over and over again! Unfortunately, Siglap is not a very convenient area for me, especially if you don't drive. Also, they only open in the evening, do take note if you intend to go down! (:
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It was quite nice to be walking in a new mall, seeing new things. I like seeing so many new clothes boutiques as well as restaurants! If you have to go there everyday, you probably won't run out of things to eat so soon (but maybe you'll run out of money first haha).
However, I personally wasn't very impressed by the structure of the building per se. Being my first time there, I thought that touring around the building could be quite confusing. The side of the building that has all the food outlets and restaurants seem to be another "tower", separated from the clothes and shopping section. Even then, within the "shopping" section, there seemed to be an annex. The place seems to be structured in a figure "8" design, where walking behind one row of shops will unfold yet another "world of shopping".
Although I did like walking around this new mall, I must say that most things on the 2nd to about 4th (i think?) level were selling the same type of stuff in terms of designs of clothes etc. No doubt it's the fashion now, but I really find it pretty boring to be seeing the same thing everywhere. Also, they seem to have created a replica of "Level One" at Far East in this mall. On top of that, there's not much things that appeals to the guys (other than the top most level (5th?) - the hardware shops). Not very well balanced, I feel. Don't think I'd be keen on shopping there too often.. =x
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