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05 Jun 2015 at 10:43 pm
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My friend and I had an appointment for body massage on 29 May 2015 (Fri) @ 6pm. One day before the appointment date, your staff called me and I had confirmed the appointment. On 29 May 2015, we reached the Spa at 6.10pm and there was nobody at the counter. When I saw a lady came out from a room, I waved to her and she ignored me. When she was going back to the room, I waved to her again and she walked towards me. I told her that I had an appointment at 6pm and she checked the appointment book. She said that I had called up to cancel the appointment. I tried to explain to her but she kept repeating that I had cancelled the appointment. I had no choice but to let her listen to the voice recording that the staff had called me yesterday to confirm my appointment. After she heard the conversation, she told me that she had another appointment at 7pm thus she had to stop at 7pm. I told her that I was late for 10mins so the massage should be 50mins instead of 60mins. She disagreed and as... [Read more] |
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