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Food & Beverage
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1=SGD 0.0587
The first time we visited the restaurant after the chinese new year period, the food was not too bad even though we found the dishes too oily for our taste.
And the one drawback was that their cutlery is always stained or not cleaned out properly.
However, the second & last time we visited was in May this year. The restaurant served us a stale, stinky fish with very tough flesh. The fish meat was tough to peel off. When we requested for a replacement, they served us another red grouper which had the same stinky taste & fishy smell. The restaurant replaced the item with a toufu dish, which didn't taste fantastic.
The black sauce prawns also tasted really hard & were very small compared to what they served us the first time.
And the restaurant served us a medium sized soup even though we ordered a large. However, there were no mistakes in the billing.
After this incident, we had dropped this restaurant for good. The food was also extremely oily. From our perspective, it was as if the chefs had poured in an entire vat of oil into their dishes.
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I would never ever forget the traumatic experience I've have had with this salon in year 2005. Even though 5 years had passed, the grapevine reported of mediocre standards in hair-dos at this salon.
Back in 2005, I walked into this hair salon with an ignorant mentality that the boss, Calvin Chan, would do a great job to my hair since he had won a few L'oreal colour awards. However, little did I know that the award shouldn't be used as an accurate gauge in concluding whose good & whose not.
As I was born with very thick, coarse, dense hair (with unruly natural curls), I had requested for a spiral perm because I had been able to pull off such hairstyles with great panache for the past 15 years. However, I was in for a nightmare because this artist was ill-qualified to be accredited as a hair stylist even though he is the owner of Hair De Vogue.
I did notice that the boss & his staff were all balding on the crown. They had sparse hair on their head but I had the wrong idea that it was in their genes to have little hair. It didn't occur to me that their hair condition had anything to do with abusing of hair chemicals.
The boss of Hair De Vogue, Calvin Chan exerted alot of strength in tugging & pulling my dense hair while putting on the rollers. The pain was excruciating & so unbearable that my eyes started to water. I could feel the sides of my face, including the sides of my eyes, being dragged upwards in a very taut manner. It was really painful & the mirror shows that I was getting a sort of "face-lift".
If readers for this review wondered if I've ever tried stopping him, Yes I did. I told him that I was feeling the pain & discomfort; that I had been having my hair permed for the past 15 years but never had any hairstylist exerted such strength in putting rollers on my head.
Guess what? He said that if he doesn't do this, the curls wouldn't appear. Then what was the perming lotion there for??? He even mentioned to me that his fingers were feeling numb with pain because I had too much hair to be curled with rollers.
And when he applied the perming lotions onto my head, my scalp stung with stinging pain. That sort of pain arising from abrasions. He billed me $350 for such a traumatic ordeal in his hair salon.
When I reached home at about 4pm, I noticed that my curls were straightening out and alerted the salon over the phone immediately. The staff was apprehensive; she told me that it was impossible since her boss used so much strength in curling my hair with those plastic rollers. Again I wondered what the perming lotion was there for?? She took down my contact number & said that she would get the boss to contact me once he comes back from Malaysia.
The following day, my scalp was inflamed and I found alot of hair on my pillow when I woke up. I was terribly alarmed because this had never happened to me before. And a terrible headache on the crown of my head pursued from then on for the next 8 months.
Thereafter, a spate of nightmare followed me for the next 3 years after this horrible ordeal at Hair De Vogue. My scalp became super-sensitive, plagued with chronic itch and a stinging pain. When I looked into the mirror, I was frightened by the sight of hair follicles that looked like "goose pimples" sticking out all over my scalp. It was also covered with endless layers of flakes. Severe hair loss was inevitable. And 1 week later (i.e. after that hair disaster in Hair De Vogue), I started experiencing skin problems which started off around my hair line, which ultimately, spread to other parts of my body.
By then, I wasn't just experiencing scalp problems, I was having unexplainable rashes all over my body. I sought medical help from dermatologists but the condition kept relapsing. By 2006, I was balding on the crown (where the "physical injury" that Calvin Chan from Hair De Vogue had inflicted the most at). It was traumatic for me because I used to have such thick, dense hair even though I wasn't naturally blond-haired. Many friends & relatives would ask out of concern what was happening to me?! And the unwanted limelight of turning into a baldie in the office when I used to be well-known for having "too much" hair (to the extent that my scalp could not be seen).
Needless to say, I didn't hear from the salon. In fact, they avoided my calls & the boss is always "No in". The staff even rebutted in telling me what was the big deal on hair loss since I've got so much hair!
The super-sensitivity didn't leave me till today. Even though the dermatologists had explained that patients should be getting back to their original state upon recovery, but it is unfortunate that I didn't see that happening to me or other victims who went through chemical disasters with hair.
Today, I no longer have a balding crown but on the other hand, my hair texture has changed after the skin condition sort of stabilised. My hair has become finer & I do not have as much hair as before the hair disaster. My scalp is still sensitive, very reactive and prone to problems. And my hair still sheds easily when there is a relapse of scalp infections.
Please note that this is a true-life account of my experience with Hair De Vogue in mid 2005, without any forms of exaggeration. Those who had gone through similar experiences could attest to the after-effects of severe damage through chemical abuse.
Till today, I had never forgotten how such an ordeal had changed my appearance & health status. I could no longer have spiral curls in view of the change in my hair density & texture arising from the botched job at Hair De Vogue.
So visit this salon at your own risk if you could bear with unqualified people doing your hair!
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I am writing this review with great pleasure for receiving great service from the people working from their headquarters (HQ) in bedok.
The salesgirl working fulltime during weekdays at their retail (causeway point) is a real shame to the organisation. Not only was she rude, uncouth & snobbish, her customer service was literally non-existent.
However, I had still decided to engage Metalworld to replace my old, rusty gate. The reason being that my prior experience with their staff from HQ had been really pleasurable & perfect. When I first raised a request for a tilted gate through Metalworld's designer, she had been professional enough to check with their foreman who dropped by my home for a non-obligatory consultation.
Metalworld's foreman is a very knowledgeable & experienced staff who explained to me the ergonomics of a wrought iron gate. He had also assessed the feasibilty of installing a tilted gate at my flat.
When I visited the Bedok workshop, their designer had been so kind as to make a trip across the overhead bridge & bring me an umbrella when I was caught in a heavy downpour.
I had chosen their popular "Overwhelmed" design which was not featured in their Bedok workshop. Hence, I made a trip down to their causeway point retail outlet but only to be sorely disappointed with the salesgirl's poor attitude & bad service.
She asked me if I was aware that she was having her lunch. It was 4pm. She snapped at me throughout the conversation, was very unwilling to serve and very eager to get rid of customers. Another customer visited but was turned away when she snapped at his family members. And she was very irritated & impatient when I tried clarifying with her the loop for installing my padlock. She ticked me off in a sarcastic manner & told me that she had been there for 6 years. And that she knew best.
Readers for this review would be wondering why I had given a 5-stars rating for excellence. I wish to explain my stance in that it would be such a shame & pity for 1 under-performing employee at the retail shop to ruin the reputation & business of a reputable organisation.
Anyways, I got my gate through the staff at HQ instead. There were no unwanted "surprises" because the designer would email clients a computer-drawn gate with stipulated requirements before cutting out the gate.
The fabrication was beautiful, upmarket designer style. And the installation was seamlessly done. The gate handle, lockset... everything was simply perfect right up to the end of installation. The finishing was so neat & professionally done. For the premium that Metalworld charges, it was worth every single cent paid out by me & my hubby.
So for those of you out there who wants to have a new wrought iron gate, please consider engaging Metalworld.
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Hi Everyone! I've got a mix of both positives & areas that I'm not so agreeable about with Giant Megamart @ Tampines too.
But on the whole, I would love to give them some lee-way as all others with a retail chain becox it's challenging to operate large-scale operations even in a small country like Singapore :)
Thus far, apart from the PRC national staff deployed @ the DVD/ video counter (not sure if she's still there), the other staff/ promoters whom I've dealt with @ Giant were very polite & helpful. Sometimes, it does take them quite a while to search or find out & provide customers (like myself) an answer but I do see them putting in an effort to work things out with us.
The cashier counter Q-s are always very long during peak periods, regardless of whichever supermkt U visit in general. I do agree that the PRC cashiers can't converse in English but I was satisfied with their service becox they R polite even when there's a long Q.
One complaint I didn't like is the open-concept of fresh meat, fish - it was a turn-off where hygiene is concerned. People sneezing on them & handling them after picking their noses! Urgh! So I don't buy from that section.
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the opening ceremony was a tragic nightmare that wasn't anything far from a stampede.
Unlike it's neighbour, IKEA who was a success in it logistics, COURTS was the direct opposite: it was terribly disorganised & so disorderly that the Queues were truncated; or ultimately "lost".
when the crowd finally died down after about a few days from its day of opening, we went down again, only to find the "getting-around" within its building from section to section quite messy.
And I do agree that it wasn't MEGA on the same scale as what we would expect in terms of variety. Unlike IKEA's staff who were really enthusiastic & perhaps more well-briefed in their roles & responsibilities even tho' the store is always crowded, the COURTS staff could leave some customers "stranded" in their enquiries.
Quite a let-down I would think :(
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I've visited the Hougang outlet mostly once a year when my juicer starts giving problems.
While I didn't have much to complaint about, I noticed that the staff who were assigned there didn't seemed very enthusiastic in serving customers.
The manager/ supervisor is slightly more attentive while the other staff were lazing around or some of them gave me the impression that they were not mentally alert i.e. blurr. I recalled that my hubby & myself had to probe them a few times before they got things done.
And last year, they made a mistake in handing us the wrong documents for an appliance bought (we took up some extended warranty plan) & we spotted it when we were about to leave the mall.
We went back to the store & the manager got things rectified & apologised. At least, they apologised. But I wouldn't rate their service as fantastic, it was jux average with room for improvement.
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I've visited the boutique several times this year and the sales reps were very helpful with a smiley face even though I wasn't decked up in branded goods.
And I recalled calling the boutique on the day of their staff dinner & dance, where upon this sales rep who picked up the phone tried to assist me in my enquiry until she had to politely inform me that she needs to close the shop for the day as it was their annual event. And whether it was alright for me to drop by the following day to show them a picture of the Bebe dress that I was enquiring about.
Her tone of voice was really smiley & she's very courteous. well-groomed too!
But I observed that some of the latest Bebe apparel wasn't as readily available to Singapore as compared to the USA. So sometimes, when I changed my mind about not buying them in the USA, I might jux not find them in Singapore or maybe only seeing in our local store many months after.
Other than this minor complaint, the service was rated as good for me :)
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I'm a user of Phyto items w/out any supervision since I was 15 years old.
Of late, I visited the spa & had been harassed by a consultant who pressurized me into signing on in-salon treatment packages.
Even after being told repeatedly that I wasn't based in S'pore most of the time & had very sensitive, oily scalp with prickly itch, she insisted that I use up the package before I leave S'pore in 2 weeks time - it didn't make sense at all becox this seems like a money-grabbing opportunity for the salon & might not be advisable for my scalp.
She didn't give me a systematic explanation on the products that she sold to me & kept hard-selling packages to me throughout the consultation. When I called her at the salon for further clarifications, she said that she didn't understand my questions. What was worse is that condescending tone of voice that was unacceptable in the service industry. I paid the owner a courtesy call but nothing came out of it. All she said was the salon is very busy & to check with the Creative Director. No apologies, nothing.
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After my first visit to Judy Koh from Backstage recently, I must admit that she has a gift with the scissors & hair.
After the hair cut, I had been mistaken for a Japanese/ Korean. Her cutting was swift, precise & fast – and a Midas touch of gold! Her haircut simply made me look like I cost a million bucks.
Prior to visiting her, my hair was in a terrible shapeless mess of frizz after a bad perm job at a HDB salon. No matter how hard I tried styling my hair, it looked like I was wearing a frizzy puffball ontop of long straight hair. It was as if I was wearing an octopus on top of my head!
And I was pleasantly surprised how my hair turned out after the haircut! It was fabulously chic and made me so pretty. I was even stopped by Japanese/ Korean tourists who spoke to me in their native language as they've mistaken me for one of their own. So that suggested how well she's done for my hair & I'm extremely pleased with her skills.
I’ll highly recommend her to anyone!
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I visited the Whitesands outlet yesterday to browse for a high-waisted belt and the service wasn't great at all.
The salesgirls would hard-sell the product even though it doesn't match my dress at all. And when I told them that I would think about it and thank you, the sales girl was trying very hard not to snap at me. Their faces were so sour & looooong...
The Hougand Mall outlet: wasn't interested in serving me when I was garbed casually in T-shit, bermudas & flip-flops. I subsequently ventured in a second time, but branded all over in LV, Gucci & Chanel with my hair all done up as a high-society belle. And guess what? I was served like a queen right till my exit out of the shop even though I didn't purchase anything from the store!
What makes these sales girls think that only tai-tai are good enough for their boutiques? They're not even from the high-end fashion industry!!! I supposed that their attitude & selling techniques stem from the company's work culture.
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