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20 Sep 2008 at 4:55 pm
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I read all the horror stories abt True Spa and knew it was a mistake I had made. I was already wary and so before I signed up some time last year, I made sure there was assurance from the sales consultant (Sun) that there would be no problems on overbooking and availability on weekends, etc. I remember spending quite a lot of time asking questions for these assurance which the sales consultant Sun happily assured me would not be an issue, and that I can contact her to make bookings if required. As you can, I am writing here and there would be no need for me to repeat another bad experience of True Spa customer service. What irks me most is what happened this week. A guy called Thomas Salem from True Spa called me up. I didn't listen properly (the guy also had some heavy foreign accent) and assumed that after months of trying to get through and trying to speak to a manager (which I have given up), they are finally getting back to me. So happily I asked him if there was availabili... [Read more] |
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