hburn10's Reviews
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The 2 connecting rooms (472 and 473) I had were honestly much better than I expected, and much better than what the hotel exterior looks like it can offer. They were very well maintained and adequately roomy for my group, and amenities were nice too. The only gripe is that the size of the connecting door was a tad too narrow and I would think that a larger guest would have needed to walk sideways to get through it.
The location was not too bad for me as it was a short 15min walk to Suntec City but it probably gets tiring when you are trying to go back to your room with shopping bags etc. But there's a bus stop right in front of the hotel which is a option too if you don't want to walk.
The pool side was very nice too, with a Balinese feel to it. The steam room was adequate but nothing fancy. The gym was surprisingly a good size too.
I ate lunch at the Chinese Restaurant Si Chua Dou Hua on level 1 and the food was great. It was also fun watching the staff pour hot water for your tea with their fancy moves and pot.
For the money I paid with the promotion (SGD380 in total for 2 rooms), it was value for money if you can disregard the slight inconvenience of the locaiton.
However, I have some gripes during the stay too, which I feel the hotel should take steps to remedify:
CHECK IN
Upon check in at 2pm, I was told that only room 472 was ready and told that 473 will be ready approximately 3:30pm. We were quite okay with it and went into 472 to rest while waiting. At 3:30pm, the room was not yet ready, and at 4pm, I recieved a call from the receptionist informing that the room is ready and she will send someone to 472 to pass me the keys to 473.
We continued chatting in the room and waited for the doorbell to ring. But what I saw instead was the key card holders containing keys to 473 being slipped / thrown under the door of 472. I just saw the thing sliding in and did not react in time to open the door and find out who that is.
That is a totally unacceptable gesture by any hotel staff. It would have made sense if he / she has rung several times and done that after sensing that no one was in. But we were all in the room waiting and very sure we would have heard the bell. I am not expecting any grand passing over ceremony - I only expected at least the staff to have the basic courtesy and responsibility to pass me the keys personally. It was very rude and irresponsible of the staff, whoever he or she is, to resort to that. I was very upset and called the concierge to voice my unhappines, and the gentleman on the phone said he will reprimand the staff, but I was not given any follow up calls / answers after that.
BREAKFAST
We had breakfast on the morning of 2 Jan at 8:30am, and realized that alot of items had run out and were not replenished for some time. There seems to be a shortage of chef / staff doing the replenishment, and when it was done, seemed to be very sporadicly managed. It almost felt like you needed to be lucky to know what time to come in or risk having little selection to choose from. We and other breakfast guests were going around opening empty baskets and lids, which felt quite silly after a while.
The restaurant probably could have anticipated the large crowd especially given it was a long weekend and plenty of tourists checking in/out and would have given me a better impression if that was managed properly eg. as simple as having more staff around. If I were a paying guest, I would be upset at having needing to pay but little to eat.
The above being said, the rest of the staff I encountered during my stay were polite and pleasant.
Worth a stay if you dont mind walking to burn off all the local treats!
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Their fries is excellent and in HUGE portion! Served freshly deep fried and thick cut and you pick the sauce you want. We had tomato, chilli, and mustard. Heaven!
The basket of fries is seriously value for money, at $6nett a basket. I dont know where else you can find such a pick anywhere near town.
The place itself is alfresco but they have plenty of fans to keep you cool, although I dont think they will suffice in the afternoon. Their happy hour also ends at 7pm which seems a tad early. Service at Fatboys is smiley and fast, thumbs up!
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Tiger Beer - I cant remember how much each glass was but it was served very chilled. Nice!
Deep fried spring roll ($16) - I cant remember exactly what was stuffed inside the rolls but they were defintiely home-made from scratch and had greens, chicken etc in it, served with a side of what was similar to Thai chilli sauce. The 5 rolls were served cut in half each, which was quite thoughtful. And not oily at all.
Pomelo and prawn salad ($18) - Good! Many chunks of the fruit instead of the usual fibre by firbre serving made the whole dish more enticing, and many good-sized prawns too. Served with a refreshing but not too tart dressing, I like!
Surprisingly good food I must say but the prices I feel are abit high. Will reconsider even though the quality of food was good. Service was
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Girlfriends and I went for the much read about summer high tea and my conclusion was its not worth it, even when we paid $18 per pax using OCBC card instead of the usual $22.
Savouries: cheese and green olive sandwich, tuna and shrimp sandwich, chicken salad, vietnamese summer roll with peanut sauce - the spring roll was the only saving grace of them all,; the sandwiches were uninspiring and on dry and cold bread.
Sweets: parsnip cupcakes, german chocolate cupcakes, pecan strawberry linzer, carrot cake, marble cake, lemon cheesecake - I didnt try them all but ALL that I did try were incredibly sweet. I took one bite and couldnt continue. They also have waffles and ice cream towards the end it was a refreshing change to the sugar overdose before it.
Coffee / Tea - I tried their white rose tea and it was only average.
There seem to be a problem with the refilling of the items even though the place seemed to be have quite a number of staff pottering around and was only half filled. I wonder if the ala carte menu will be better?
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- 1 burger (from choice of 4)
- 1 side (chunky fries or cesar salad)
- 1 drink (lemon tea or hot green tea)
We had 2 set lunches to share and got them to cut each burger in half:
Chicken cesar burger - single baked chicken wrapped with bacon, mozarella, sauteed basil pesto mushroom, handmade cesar dressing on a bed of romaine lettuce, tomato on a toasted sundried tomato and olive bun. - actually for the very detailed descriptive, u cant really taste them when put them together in a burger. Teh chicken was crispy but didnt taste any marinate. The cesar dressing was thankfully appropriate and the lettuce very fresh. The mushrooms were not very distinctive though. The bun was okay, and I know its made in-house so nothing to complain about.
Battered dory burger - single battered pacific dory fish, topped with spicy tartare sauce, renkon crisps on a bed of coral lettuce, tomato on a toasted honey wholewheat multigrain bun. - the dory was already soft when I tried it, and I found the tartare sauce slightly jer lat. The renkon crisp was not crisp because it was buried in the tartare sauce. Overall taste was still okay.
(the other 2 choices were Pulled Pork Burger or Handburger Orignal: beef patty)
Chunky fries - the fries were slightly soft when served; I suspect they must have fried a whole batch prior in anticipation of the lunch crowd. Nothing wow, and the small bowl was surprisingly jer lat after a while.
Cesar salad - surprisingly good as the salads that comes with a set meal are usually quite sad looking. The greens, croutons, and bacons bits were very fresh.
Hot green tea - Average, but we did notice the ala carte tea were the better brand / leaves while this one was rishshaw brand.
Pumpkin and crab soup ($5.50) - we ordered this separately. Warm and not hot; a disappointment. The sweetness of the pumpkin completely drowned any hint of crab in it. Not worth your bucks.
Service was smily and efficient, with their own system of orders and service etc. Nothing to complain about. The place was also less packed than I thought but perhaps weekdays dinners and weekends are better business for them.
Go for a virgin visit if you must to see what's the hype about but I will re-think about a re-visit, although I have to agree the set lunches are quite good for the quantity of food you get.
(Sorry for the bad shot of the burgers; couldnt get a good shot for the life of me for some reason)
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