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23 Apr 2010 at 3:34 pm
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i truely AGREE that IKEA service SUCKS! I too encounter problem with their delivery. I ordered some glass furnitures from IKEA, and have them deliver and assemble at my house. After Ikea guys came and did the assembly and left, the next day i flew off to overseas and was not in Singapore for two weeks. When I finally came back and settled down, one month has passed. When i was cleaning the house, to my horror, i saw a cut on my leather sofa (brand new purchased from another furniture company). Immediately i called ikea to complained as my sofa was definitely intact when delivered to me. Ikea's customer service told me that they will get "someone" to call me back, but that "someone" NEVER called. I called at least 4 times before I finally spoke to someone called Mohammad Kassim. After much blame pushing, he insist that he DON'T THINK his guy is responsible for the cut as I was not there to see it happen! I told him that i stayed alone, and if i did not cut it, his guys did not cut it, t... [Read more] |
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