Cafe Cartel (Plaza Singapura)

Ive been to cafe cartel a few times and tried the food at different branches. (namely ps, bishan, ms )

Sadly, I am really upset about standard of the food and staff's attitude . I ve been to all three outlets to see if there is any changes or improve in staff attitude or food, but everywhere is the same. I guess cafe cartel is out of my consideration for the mean time.

I shall talk about my most recent trip to the outlet at Bishan J8. I went there with my family. My brother, sister and my grandmother. It was meant to be a treat for my grandmother who came from overseas to visit .But she was very disappointed.

Firstly, we waited for about 5 minutes before anyone came to bring us to a table.There was no queue in front of us. Then, we were only given 1 set of menu ( for the 4 of us ). The waitress gave us another set of menu when we requested without any smile / expression on her face,not at all sincere. so in total we were given 2 set of menus. I never have this problem with other restaurants such as Jack's place/Ichiban etc. We were all given individual menus.

Secondly, our orders took too long to be served. We ordered st louis spare ribs, hawaiian pork chop, fish and chips and another pork cutlet. the pork chops and fish and chips came in about 15 to 20 mins after order was placed, and the worst is, the spare ribs, it took about 30 mins. All 3 of us have already eaten our portion about 1/2 or more when it came, leaving my brother last to have his spare ribs served. The waiters/waitress were too slow to response and none of them carried smiles on their faces.

The food too heavily flavoured for our liking. I wonder if the heavy flavour was to cover the "unfreshness" of the food/ingredient. The bbq sauce that came with the pork cutlet and spare ribs was quite artificial tasting and too strong. My granny complained her pork cutlet was too hard and she has to chew quite a bit.And that the pork was not fresh. The fish and chips served was a tad too oily.

Enough of my complaints, i guess the only good thing there is their super big servings and free servings of toasted bread with butter. And some good discounts with various credit/debit cards. For citibank its 15 percent off total bill and for capital land debit card/credit card its 10percent rebate.

Overall, most of us left 1/3 to 1/2 of our food uneaten mainly because of the big serving and poor quality of food. For the 80 dollars that we paid, we could have gotten better food elsewhere.

I strongly agreed with all of you, this place is very cramped and the service is very lousy. The staff just dont bother.

I went there for a few times, very disappointed and never return since. I have even encountered, after taking the order forms from us, the food comes is not what we ordered and when we tell them was replied as ' this is what you order what'... Sometimes, it's not like we are difficult customers, it's their attitude that makes us nasty. When I tell them to go check the order, that girl never returned, a Manager came instead. He apologies for the mixed up and agreed to change the dishes for us. And the whole atmosphere was very bad after that, cause, all the waiters and waitress whom served us, give us 'complaint customers lo' look.

The drinks have to be reminded and even utensils. How can a restaurant like this do business, and really wonder why still got long q ??