Capitol Optical (Anchorpoint)

I was shocked and disappointed. I left the shop feeling cheated...

I participated in the Bausch Lomb HD (Free Trial) for their Dailies HD Lenses via an Ad to their webpage: http://www.bauschandlombdaily.com.sg/ During registration, I was asked to choose a location, in which this Capitol outlet at Anchorpoint is the nearest for the collection of 5 pairs of free HD Dailies Contact Lenses. After registration, I received an sms on my mobile on the location i've chosen and to call to make an appointment before I go.

I called the outlet and appointments can only be made for weekdays as according to the lady, weekends are busy so no appointments on weekends. But i've been to Anchorpoint on weekends... Though there is shoppers, but its hardly crowded and Capitol is almost always not busy. So, i've got no choice but to make an appointment on a working day near to my lunch hour.

I reached the shop slightly later then my appointment time and was told that I've got to do an eye test and health test???? Further conversation lead to if I have a pair of spectacles and I was told how we should wear spectacles more and avoid contact lenses. All the while, the so called optician was not around and I was told she went out awhile. I mean whats the use of having an appointment when the in-house optician is supposedly late. 20 minutes after my appointment time, the optician appeared with a SLOW STROLL and nonchalant look (like she just went window shopping) and I was asked to go into a room behind for eye checking. I asked if i needed to remove my contact lenses and they said no need for that as they can check on top of my lenses. I find that particularly weird as my experience with other optical shop requires me to remove my lenses and allow my eye to rest for at least 10 mins. So, I did an eye test with my contact lenses on and an eye examination with my contact lenses on.

After the examination I was then showed outside and a poster on different eye diseases. I was told I had a mild symptom of some blood vessels around the eye and was told that I should stay off my contact lenses for 2 months. Wear spectacles and then i was then asked if I have spectacles if not i HAVE TO MAKE ONE. After a moment of silent she then carry on to say.. SORRY WE CANNOT GIVE YOU THE CONTACT LENSES. I was embarrassed not because I was not given the lenses but the whole experience is traumatizing.

Here I am taking my lunch time to rush down to the location on a working day and after much waiting, did an inaccurate eye examination WITH MY CONTACT LENSES ON and was told a scary news of a mild case of blood vessels around my eye which I could only further derive from the other pictures and the optician didn't say anything of what might caused it and she only said this ONE THING... THIS IS CAUSED BY YOUR CONTACT LENS WEARING in which I deemed inaccurate because 16 years of contact lens wearing and my eyes have no problems, no feeling of strains or other slight symptoms of discomfort. There was no further elaboration or any kind of report given on my eyesight test whether if my power increased or decreased and all was said was your eyes are not healthy and you need to rest it with spectacles for 2 months, DO YOU HAVE ONE If not YOU HAVE TO MAKE ONE. Well its an eye examination and consultation, then give me advises on what caused it, how to prevent, or if there are any other things that could help. NONE... and she carried on to embarrass me by telling me that we cannot give you the lenses with that (You're so cheap you want free gift and i'm not giving it to you) attitude, on top of my rejection, I felt a slight feeling of being coerced into making a pair of spectacles with them, in which is way TOO EXPENSIVE as compared to the many other optical shops in Queensway Shopping Mall and the shops opposite queensway shopping mall. I've ever made spectacles in queensway shopping mall and the service attitude is great, there are many shops and designs to choose from, price is very economical, quality is good, fast (you can pick up the same day sometimes) and you feel like its money well spent...

So I left the shop, both embarrassed and puzzled... Feeling like i'm a cheap, kaisu Singaporean who needs the free pairs of daily lenses. Its the kind of feeling when you got scammed and the aftermaths of regretting that you made it for the appointment in which I would have conveniently forgot and quit making way to Anchorpoint which is neither near a MRT Station or in Town.

To sum up, the service was bad, attitude is somewhat STUCKUP, hoping to get more spectacle sales then contact lenses... oh yar of course.. you get more profit from spectacle sales... If you do not honor your word, then why should i trust you in making me a pair of trusty spectacle.

Even if you advise not to wear more spectacles, you could still ask me to come back for a re-examination or even to honor your word and advise me not to wear them till my eyes are rested... NONE OF THESE... JUST IF YOU ARE NOT GOING TO MAKE A PAIR OF SPECTACLES please SCOOT OUT OF MY SHOP kinda attitude...

Well, this also affected my impression of Bausch Lomb products, I mean it is your responsibility to work with your dealers to honor the promotions or marketing that you do. I mean if they do not honor them then how do you expect the users to trust your products? If your free gift is subjected to eye health tests and only be given to healthy eye users, then put that in your conditions or make it known to the participants... I'm disappointed...

What The!!!!!!!