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Shopping (Online) » Blog Stores
Beauty and Wellness » Skin Care
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    1. Overall Rating:
      » 3 Reviews for “Cest Naturel ” - Shopping (Online)


    2. Wahlabee
       23
         
       17 Sep 2009 at 2:46 pm

      Im not too sure is it the product or is the product not suitable for everyone. I seem to have the same problem as the person in the first review.

      I saw cestnaturel in a magazine long ago and decided to check out its website. It says that customization is its forte and their scrubs are good for eczema. So I ordered one for myself, a customized one.

      Honestly it smells quite good and unique. (But there was a short strain of hair that was totally gross but accidents do happen I guess) but after using it for a while, not only did my eczema not gone away, I started to have some rashes over some parts of my body. I thought it was detoxification maybe, since it is shown in a magazine it cant be that bad. So I continued using and the rashes got worst and it was the painful kind of rashes.

      I did not want to take the risk anymore and stopped. Very quickly, my rashes disappeared!

      Initially I thought it was just not suitable for me. But if the product is not suitable for everyone I think the site should at least state a warning! I followed all the instructions, scrub only once to twice a week, not on broken wounds. I thought the strain of hair was a mistake to be forgiven, but after reading the first review, I cant help but doubt its cleanliness and quality.

      Just my opinion, think twice before you try. It may work well for others? I don’t know. But I will never try it again.

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      Rating given:1 stars
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      1. Ngielyn
         1
           
         16 Aug 2009 at 12:03 pm
           Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)

        I believe the the above entry by Nicnic is my customer and the 'middleman' she was referring to me.

        Its been almost awhile and I felt guilty for saying harsh thing to the owner of the the Cest Naturel brand.

        Even though I do not know which side of the story from Nicnic and the owner was true, I think I felt guilty for saying unpleasant word to the owner whois also the customer service officer. Thus, this morning I sms her to apologise to her for the unpleasant words I have said. I told her I felt guilty for being harsh when I was so frustrated at the moment of time and my purpose of apology is not to do any business with her anymore, I just want to apologise to feel better.

        Being a customer service *** owner as she only provided one phone number, she did not reply and thus I called her. When she heard of my name her tone totally changed. I just asked if she received my sms and is she willing to accept my apology. She then said she will not want to do business with me anymore even tho i already mentioned thats not my intention in the smses.

        She thus accused me of being related to someone call jessie and when I want to clarify with with Jessie, she told me she need not explain to me and slam down the phone on me. Yes, she is the owner, but she is also acting as a customer service officer, is the the service she should be providing?

        Even though I still am unsure of the previous Nicnic's story, but I understand the owner being skeptical of the truth since Nicnic has no proof. Thus I sms her to told her I finally understand why she did that in the first place. Instead of the first inccident of telling me if Nicnic is my customer I should be responsible for any contamination, she refused to investigate into it even tho I initially sided the owner.

        And to be honest, I have used her so call 'top seller' soap and the purpose was to prevent eczema. but it didnt work for me so I thought i was just not suitable for it. but now i wonder if her products really does work.

        I admit its my fault to say unpleasant words just coz she frustrated me so much by not being concern of her customers using her products.

        But since now Im willing to forget the past even if what Nicnic said may be true, and solely apologise to my words, she slammed down on me and mentioned Im related to whoever unpleasant encounter she had with a girl call jessie.

        With her totally ridiculous attitude to not being able to differentiate two different matter, being a mother someone whois suppose to be more mature, I now truly believe Nicnic's story.

        Totally ridiculous customer service, and from Nicnic's review of her products, I think I will have to highly recommend people to be beware of this brand.

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        Rating given:1 stars
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        1. Nicnic
           113
             
           29 May 2009 at 8:01 pm
             Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)   Cest Naturel - Shopping (Online)

          im not too sure if this review will cause any issues as it is pretty sensitive. but i think i ought to let the people out there be aware of this inccident just in case they encounter what i encountered.

          i came across this brand when it set up its push cart in parkway parade. its owned by a lady who read up alot on sea salts and decided to make it a business. i was quite interested in this salt detoxifying thing she was explaining to me saying itll improve the health of my skin but it'll require me to buy a few kg of salt. buying a few kg of salt sounded abit stupid to me so i gave up the idea.

          when i finally change my mind n decided to give it a try, i couldnt find the brand anymore. it was then i realised my friend's friend is carrying the lady's brand. so i approached the middleman and bought quite a big amount of salt coz its cheaper.

          happily i went home and carried out what was instructed. i was very excited i detox myself once every 2 days and every bath will used up about 1-1.5kg of salt. i started noticing some rashes on me and thought it was the toxin. without thinking much about it i continue with my detox plan more diligently as what i heard from the lady it'll cure rashes too.

          my rashes got real bad, and even extended to my face and i did not dare to let anyone see my face i locked myself up in my room for a week.

          on the scheduled day for detox, i was just repeating the same actions, scooping up with salt and weighing them. to my surprise, after i used 2/3 of the salt, i saw a dead lizard in the salt. black n dried. i was horrified! i immediately threw the bucket of salt away and called the 'middleman'. i demanded for a compensation after clarifying with the doctor that my rashes could be due to the contamination of salt from the lizard. i was so frustrated i spent so much time searching and paying so much money and not only did i not detox myself but got my whole body and face with terrible rashes. some of them even had pus in it.

          the 'middleman' seemed lost as i told her i threw away the bucket which everyone will when they see such a thing. and i am very sure it didnt come from my house as i have pest control coming to my house every week as i have a small garden staying in a landed property and we are very particular about hygiene. my family will never tolerate even a house fly in the house. the middleman told me she has to speak to the supplier, who was the lady i met at parkway and she said that the lady was very sure there were no lizard and ask me for proof. all i had left was the first few scoops of salts i got out while preparing for the bath. i offered to give them the salt for test of contamination but refused to pay any further for any test, im sure the lizard caused my rashes.

          i sensed that the middleman was very lost and she seemed sincere and apologetic. so i settled the case with her promising not to take any legal action against the brand and hand over the salt to her with a compensation of $400.

          i am not mad at the middleman. i sensed her sincerity in solving the problem. and that she is only the middle man who got the sealed salt from the supplier and passed it to me, with salt still sealed.

          but i am mad with the supplier. because i did have some talks with the middleman after the inccident and that the middleman told me she just started the business and she was discouraged that this thing took place. and that the supplier refused to entertain the middleman's self proclaimed politely suggesting to her that the lizard may have slipped in while she was packing many other stuff. i do not rule out this possibility, people do mistakes. and ill forget abt the whole thing if the supplier even bother to apologise to me. not only she did not, from what the middleman told me, the supplier did not even care about whether the case is real. the message i got seems like the supplier did not care about the aftersale service as long as the goods left her and she received the money. she has totally no interest to find out anything about it. she just kept saying her own supplier back in israel is sooooo reputable and she can show us the cert. but does the cert certifies that their distributors will not make mistakes and let other things fell into the product? i think she is just avoiding the question. i think such trade man are pretty nasty and really terrible. the salt is supposedly good in preventing rashes but on the contradictory, it caused me 'poisonous rashes'.

          i symphathize with the middleman though. she is just a young girl who just stepped into the society afterall. and yes she compensated me with her limited capital while the supplier may be happily counting her money and laughing at idiots like me who believed her.

          i hope my case will be an isolated one and no one will have this misfortune like mine. another lesson learned, just take a photo no matter how gross the object is as a proof. i think i did them a favour by helping her throw away the bucket. if not, she could be out of business now if i persue the case which i intended to. i take this case solved for the sake of the middleman. but if any of my friend or family ever have such problem with the supplier again, i will not hesitate to tell my experience to the law.

          To prove that Im not lying, I have uploaded the photos of my rashes, sorry they seem blur coz i took it with my handphone. but if you can see, all the white dots had pus inside. Photo of the bucket when I first received it. and photo of my last sample to salt which can be tested (but now in their hands)

          if people think the close up rashes are too close to determine its on my limbs, i have other photos, if you wanna see haha

          Tags: 3  add tags
          Rating given:5 stars
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