Cuisinexpress.com

Please note that this is actually a food delivery service!

A third party delivery service that delivers food from food outlets that don’t! I chanced upon this website when I was surfing the web for food delivery. Have tried using their service 3 times now and while I’m happy with the fact that they deliver food on behalf of restaurants they don’t, I think their service does have room for improvement.

The first time I called them, it was on a weekday night at around 7pm. Food came about 45 min later. I had no qualms about that since it also happened to be around a festive season then. The second time I called, it was about 6pm on a Sunday evening. I called at least 7 times and never once did I get anyone on the line even though the phone was ringing. The calls would ring till the line gets cut off automatically. Another 3 times, I couldn’t even get the call through at all! I gave up calling. There was no way I was going to get dinner on time.

The third time I called, it was one week after the previous time. I thought I’d try again since they really are the only ones who can deliver Thai Express to my place… This time someone answered the call almost immediately. I asked the call operator if deliveries could be ordered for in advance and delivered a few hours later. She said the food will be delivered between 7pm and 7.30pm. Satisfied with that timing, I called back again later with my order. 5 dishes from Thai Express turned out to be $53. Exclusive of all additional charges it would have been $40.50 only (!).

Apparently charges are met out in such a way: Original bill $1 charge for orders under $40 / $3 for orders over $40 7% GST delivery charge depending on area 10% service charge.

I live in the east and delivery charges were $5 for me. And there is also a minimum order of $25.

I ordered my food at 5pm or so, thinking it would come at 7 – 7.30pm and thought that would have been a good timing, but the food was delivered at 6.30pm! It was way too early and by the time it was dinner time, the food turned cold already… Not too happy with their delivery time but I guess delivery can never be at a time of your request... If not for the fact that they’re the only one doing such delivery, I doubt I’ll order from them again.