DAIKIN AIRCONDITIONING (SINGAPORE) PTE LTD

Unacceptable/Unreliable encounter with Daikin (S) Repair Service

Air-conditoning unit broke down. Fan coil running but there are no cold air. Outdoor unit not running. Make appointment with Daikin to come down for diagnosis and repair. ( All event stated are document with proof of invoices, pictures and records of attendance)

The Chronology of event. Daikin Technician came down on the following dates: 10, 17, 22, 29 Sept AND 5 Oct 2015.

On 10 Sept 15 – 1800hrs.
One technician came down test and replaced the remote control set. System unable to start up. Use the Remote controller to test for Error code (E6) Went to check the outdoor condenser. And check compressor protective device – OK. Afterwhich, told me compressor faulty and need to replace. (Compressor warranty still valid). Make payment of $158.80 for the remote controller.

On 17 Sept 15 – 1700hrs.
Two Technicians came down. Replaced compressor and connect back copper valve and tube. Replaced Magnetic Contactor switch and its auxiliary connection wire. Took 2hrs to complete. System unable to turn on. Error code (E0). Technician reply : Fan coil electronic module card faulty; need to take back repair / replace. Make payment of $581.65. Labour accessories parts. Received CASH from owner.

22 Sept 15 – 1200hrs. (Prior that, One lady from the Service Dept called to make appointment with me and quoted me to pay them $53.50 for the module card repair.)
2 Technicians came down. Put back the module card at Fan coil unit. Turn on supply. Unable to turn on the system again. Generated error code (E0) again. Technician reply: Suspect outdoor Condenser electronic module card also faulty; need to take back repair/replace together with indoor fan unit’s electronic module card. This time took back both module cards for repair/replace.

29 Sept 15 – 1030hrs (Prior that, one lady from Service Dept called and make appointment with me and remind me to pay them $53.50 for the previous repair. I asked her, if still cannot rectify the problem, how? She replied: we will subsequently ask our Engineer to go down and check)

This time, same technician and one Engineer came down. Install back the indoor module card and went outside to put back the outdoor condenser’s module card. Turn on power supply, heard a loud “POP” sound. The module card (condenser) was burnt. Tripped my DB electrical Main incoming breaker (80A) supply. Whole house no power supply. Both Engineer and Technician did further check and reply: Suspect your fan motor short-circuited. We will bring back outdoor module card for further check again.

5 Oct 15 – 1030hrs (Prior that, Same lady from Service Dept called and make appointment with me and quoted me the price $211 for fan motor (Condenser) plus back-payment for the repair of module card of $53.50. I asked her is the problem solved? She replied: can only confirm on the actual day. I asked her why she kept asking me to pay for repair cost. She replied we had already repair the module card the previous time and you have not make payment)
Same Technician came down with outdoor module card. Install the card back to condenser outside. Connect to a new fan motor. Turn on power supply. Heard a loud “POP” sound. The Module card was badly burnt (took picture of the burnt module). Circuitry Fuse and Resistor badly burnt. Tripped 3 protective devices - DB Main incoming 80A MCB, 20A MCB for the aircon and also the ELCB.
Technician reply: Not sure what happen. Need to check further. No problem with the original fan motor. I instructed them to “Stop Work” and ask them put back my original outdoor module card.

Called the Service a couple of time in the afternoon for follow-up. Unable to get someone whom can discuss or get a satisfactory answer from the Customer Service lady. Kept saying, we will refer you to our Engineer. Finally, One Sales Engineer called in the evening. He requested to send their technician to come down and repair again. Suspect maybe some of the components faulty. I replied him: No way! Just refund me the payment made. He replied: We need to go down and take away the components installed previously i.e. compressor, electrical parts and etc, take stock and check everything is in order, put up a report and get approval from Management. Afterwhich, Finance will issue a back payment cheque to you, at least one/two month later.

Personal opinion: I was utterly disappointed with DAIKIN (S) deliverables.

I have been using daikin aircon for more than 5 years now. My whole house is fitted with daikin aircons. Last week my aircon gave me some problems, hot air was coming out of one of the aircon. Then i called the daikin agency to come and repair. The next day they came and repaired the aircon. The charges for the repair was expensive. But i was still happy as they repaired the aircon as soon as possible.