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1.5
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Level 4 Terminal 3 Viewing Gallery
SingaporePostal code: Show postal code
Telephone: (65) 6443-7123
Website: www.swensens.com.sg/
Category:
Restaurants » American
Upmarket food at small prices.
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2 Reviews for “Earl @ Swenson’s (Airport Terminal 3) ” - Restaurants
1
What sort of detail you are looking at, I'm not quite sure but I do feel a good manager should be capable of leading a good team & be a role model herself.
I flew back to Singapore and was surprised to received by my family. They wanted to have a dinner to celebrate my birthday. We decided on Earl's. Everything went well. We sat down among the little crowd and went on. We were not picky over the food. Our drinks was constantly refilled by the service staff.
After we are done with our meals, our plates were slowly removed by the service staff too across the table. Then she came by. The Lady Manager in her red shirt, easily distinguised. Well I did not actually bother by her presence in front of us till she dropped my plate and cutleries loudly while collecting them in front of me and the sharp drop with the combination hits my ear drum. She carry on without apologising. Again, I don't actually care because I wished to have a happy meal with my family but do find her behaviour then unpleasant, unfriendly and insensitive.
Our desserts were served thereafter. Suddenly, she raised her voice at us "EXCUSE ME!" and fill our water glasses in between guests when we are in the midst of our conversation. OK. Now I find her rude. Personally, I knew she was young and she was in charge but sometimes when people get too cocky of their high position, they tend to forget to prune their horns.
Let's continue with the last part when they serve a glass of cold Latte to my sister. We highlighted the cold Latte to the other wait staff, he took it back, microwaved our drink, stirred the drink, blended it like new and served it back to us. I do not find that quite appropriate and right. Would you enjoy a glass of microwaved hot drink? I doubt anybody would. That's where I feel they need to fine tune their service delivery.
I'm glad there 's somebody observing my review. Well, thank you for reading. I hope I do not offend anybody by writing this. As a Singaporean, we all knew we may be demanding sometimes but not unreasonable. We all do have our individual expectations but we must be understanding in a bigger picture.
ladyironchef said: MdmDucati77 said: genesis said:
Login to add your comment. Or, Register for an account now. It's free!maybe you want to write in detail what happen? its quite vague.
24 Jul 2008 at 12:09 am
I flew back to Singapore and was surprised to received by my family. They wanted to have a dinner to celebrate my birthday. We decided on Earl's. Everything went well. We were not picky over the food.
24 Jul 2008 at 11:20 pm
Such service surely does not make the meal pleasant. Good food must go hand in hand with good service. Will watch out for that lady in red when we are there :)
26 Jul 2008 at 6:05 pm
234
Yes my comrades, i'm back and the posts from here on will be from Singapore unless i get to go overseas again. (I'm aiming Aussie next.) First up, a long overdue post which has been sitting in the shadows awaiting its turn to be aired. This was during my birthday this year and the treat was given by my lovely colleagues and boss which i'm forever thankful for. Thank you guys!
Ahhhh......Swenson's is a nostalgic topic indeed. I remember a time long ago when my idea of good food brought me to Swenson's....well, thats a long long time ago. And now, they've come up with a new property. Earl @ Swenson's belong to their upmarket version of the tried and old Swenson's formula, but upmarket doesn't mean its expensive though, simply that it seems expensive. Established a year and a half ago, I've tried Earl @ Swenson's twice, this being the second time and i can say this, it has changed for the better.
The glorious salad bar at T3 Earl's. This deserves a write up quite simply because it happened to be the best thing about the place. The myriad of choices available ranges from simple salads, tortilla chips and fruits to thai style vermicelli, potatoes, pumpkins and clams in shooters with lime juice. Of special notice is the vermicelli which was surprisingly well done and a definite item not to be missed. Fresh salads, pumpkins and other greens serve to balance the oil intake from the main dishes. Oh, did i mention? Everything on the salad counter is for your taking no matter however many rounds you can handle and its absolutely free! (with any main course) Sadly however, the salad counter was also about the only thing good about the place.
Stuffed Chicken Quesadillas ($15.90) - My boss had this item. It came as a shock because quesadillas are supposed to come with melted cheese....lots of melted cheese but this was not the case. The chicken, she commented, was rather dry and the wrap tough to chew on. The end result was that this was left mostly untouched so thats saying a lot.
Charbroiled Beef Tenderloin With Mushroom Sauce ($19.90) - Beef is always my favorite meat so that's what i usually order when trying things out. This was done medium rare as i ordered but was strangely cold when eaten. The thick layer of fat also meant that edible meat was kept to a minimum and the mushroom sauce was definitely too salty for my tastes. Portion size was small as well.
Pan Fried Dory Fillet ($16.40) - I got to try a piece of this fish which was probably the best order of the day comparing everything else that has been ordered. Crispy on the outside and moist on the inside, the dory was also mildly sweet and easily stomached.
Herb Sausages With Mustard ($15.90) - Presentation wise, i'm not sure if this looks aesthetically pleasing or downright....unappetizing. I did manage to have a go at it and found the mustard mostly tasteless while the sausage reeked of too much pepper. The meat texture was also a little on the squishy side which was nausea inducing.
The ice cream was below average basically. Mine was the mint flavored ice cream which was toothpaste in disguise. Definitely not made in house. Thank goodness i love the taste of toothpaste so i managed to finish it. Otherwise, this is something they need to improve real quick.
Total bill for 7 worked out at $142.77 with everything in. Not too expensive i should say but the quality of the mains definitely need improvement.
Definitely improved on the salad bar concept because previously, you had to pay to eat it to being free with a main. Value for money in this case but the mains are something that should be looked upon for improvements. To its credit however, the website revealed a new menu for mains which hopefully means better quality. Until then, i'm keeping my money away and waiting for better reasons before i visit it again.
Bobo said: Lucardia said: claud said: - 1 more comment »
Login to add your comment. Or, Register for an account now. It's free!Earl's not very good.. we tried the one at Vivo also no good..
03 Apr 2008 at 9:47 pm
Yep, but i still found the salad bar pretty cool.
03 Apr 2008 at 11:02 pm
The only thing I look forward to at Earl's the salad bar. But its not worth going back just for that.
03 Apr 2008 at 11:42 pm