Gallery Hotel

Worst ever service~

I need to declare that this is a feedback on the hotel's service, not the rooms etc.

I called this week to want to make a reservation for 14 rooms for a large group of overseas friends coming in this weekend, and I thought Gallery hotel would be a good choice because of the location and unique branding. So I called the room reservation number, and the moment the lady heard I wanted to book 14 rooms, she asked me to wait while she transfers me to the sales department, so I thought, great, there's someone dedicated and trained to handle large bookings.

The lady from the sales department first asked me if I am from a company, so I said no. Then she started telling me without a corporate account she cannot make the booking for the rooms. I told her its strange because I was transferred to her after I've made my intention clear, I don't see the point of being transferred to a department which can't help. She reiterated again that she cannot do large bookings for an individual, and said if I want to make large bookings without the corporate account, the only way I can do it is to book via the website. I was already on the website during the phone call and so tried to click on it, but realised the maximum number of rooms I can book is only 3 rooms.

I told her so, and her response was for me to click and book 3 rooms, then wait for a while, then go to the website again to book another 3 rooms etc. I was actually amused by her suggestion, and told her this would mean I have to go back and do the same thing 3-4 times! She just maintained her stand and said sorry, that's the only way.

I find it ridiculous that neither the room reservations department nor the sales department can accept my booking, just because I am not calling from a company. I can still provide my credit card details to guarantee the booking and names of the guests for the rooms, so I don't see a reason why I was turned away. If the sales department policy is ONLY to attend to valued corporate clients, fine. But why is then the room reservation not able to do it then? It shouldn't be called the "room reservation" at all if so. And I was furious to hear the lady from sales suggest I book through the website and re book 3-4 times, that would have been an absolute waste of my time.

The only conclusion I can come to is, simply, that the hotel does not entertain big bookings from individuals. In this case, I think the hotel should declare that publicly so we don't end up wasting our time and breath.

I really needed to vent :D AVOID AT ALL COSTS