Grand Hyatt Singapore

Had the luxury of 2nights for a wedding, and with Hyatt points, I just needed to top up $60 per night to upgrade to the grand deluxe suite, which they call a "junior suite", on level 20 of the hotel and allows you access to the Grand Club Lounge which serves refreshments and bites during certain hours.

I'll talk about the rooms first -

Club Deluxe King - at 54 sqM, the room feels bigger than it is, with a nice separate working living room from the bedroom and bathroom. It was spanking clean and very well maintained, including the small minor things like bathroom tiles. Nothing to fault on cleaniness, comfort, and style. The bed was big enough for 3pax actually.

Grand Duplex Suite - the 128 sqM suite is divided into 2 floors, with the living, meeting, and kitchen areas below and the bedroom, master bathroom, and separate make up area on top. Similarly spanking clean with ultimate comfort in mind. But it comes with an extremely narrow staircase which only makes for 1 way traffic.

Grand Club Lounge - Only accessible via a stairway from the 20 floor and was a much bigger area than I expected. It was quite empty most of the time, and the bites served during the evening was not too bad, although I think the Club Lounge at Conrad Singapore serves better food. Service was okay, although I felt the staff tended to attend to non-Chinese more.

Service -

I was abit let down by the service throughout the stay as I thought well, its Hyatt. When I arrived, my taxi was packed with luggages and wedding stuff but no one came forward to help me with the things; only 1 doorman approached, took the stuff only to place them on the floor beside the departing taxi. ???!!!. I ended up lugging all the things from thedriveway to the hotel lobby myself. The same thing happened when we returned to the hotel the 2nd night, at almost 2am. We had numerous packs of things with us, including one huge wedding gift but no one came forward. I had to gesture them to bring a trolley, then 1 staff slowly strolled out with no trolley in hand.

During the 2nd day, we were running out for the wedding proper at 3pm and because we knew we would be back very late, we called for an extra bed to be put in while we're gone so the extra guest can rest immediately after we return without having to wait. At 2am, we opened the door, and no extra bed. We called again to ask for it, then after 15mins, 2 staff rang my door, and I thought oh good, the bed's here. Nope. I opened the door only to have them ask me what was it I needed. I couldnt believe it. I told them about the bed, and just had to call to scream at the concierge because I was in absolutely no mood to be nice at 2am.

Something else very irritating to me happened on the 3rd morning too. We were moving loads of the wedding stuff from the deluxe to the suite coz it was all on the same floor, just on different ends of the floor. My siser's mother in law is Causasian and was walking in front of me, both of us struggling with as much stuff on our hands. One senior staff saw us, and smiled politely to her and asked if he can help her with the things, which she declined. Then, he took a look at me then turned away without even mustering a smile, I caught more of a disdain than anything. It was very iritating to have hotel staff practice blantant discrimination like this but I was in a hurry to finish moving our staff.

Didnt have time to try the room service, pool, gym but I'm sure they are quite nice. But I do really think they should brush up on their service.