Isetan (Parkway Parade)

When I go to Isetan, I often meet with nice sales person. However, there was one exception when I met with a very unfriendly sales lady and I was truly appalled.

I was there with a whole group of friends, looking for a pair of champagne flukes as gift for someone. We found a really nice one on display that was priced at $12. Not only did we find it unique, it was also cheap! We were all set on it, so we approached the sales lady to ask for 2 new pieces. Initially, they couldn't find and we were so worried that there weren't any stock. But after all that suspension (how thrilling), they got us 2 new pieces!

Then there was a problem. The new glasses were tagged $16 each, which means an additional $8 for a pair, which was a pretty significant amount. So the lady at the cashier told us that we had to purchase the flukes at $16 (in a not very friendly way, as a matter of fact) due to the fact that they made a mistake as they did not change the price of the display unit after the GST hike (notice how a 2 percentage point increase in GST resulted in a $4 increase in a product?). According to our consumer rights *ahem*, we pay the price we see right. So of course we refused to pay an additional $8! She didn't even tell us to hold on (which was really the simplest thing she could do) and she rolled her eyes and turned to pick up the phone to call her manager to ask for more instructions. Eventually, we got the flukes at $12, but one of them was the display piece.

While we were paying up, the manager came down to check on the situation. She had a really unhappy look on her face as well. She could have been unhappy with her staff, that we wouldn't know, but it definitely did not look like it to us at all!

The few of us at the counter were so unhappy with the service we left without saying "thank you". Neither did they say it.

Being such an established company, I feel that the least they could do is have better service. It was an utterly disappointing experience, I still cannot believe it happened.