Nail Palace (Eastpoint)

If I can give this place less than 1 star I would.

My sister bought a package at this place 2 months ago but she didn't go for her manicure/pedicure. She figured that it's very near our home and my mom and I can use it which is why she bought the package. The package cost $800 and consisted of 12 full manicures and pedicures and some disinfecting balls.

Last week, I went, thinking that I deserved to relax. I sat down and the lady, Cecilia, started to work on my legs. Just minutes into scrubbing my feet, she started to sell me a special treatment which is suppose to be good for removing corns, which she claimed I had. I have been to so many salons and no one said that I had this problem. But anyway the treatment costs $200 and I wasn't sure if it was good so I refused.

Then with cream on my feet and stuff, she started hard-selling. She refused to continue, saying that if I top up my current package to the one with the corn treatment she can do it right away so that I can experience it right now. THE TOP UP COSTS $2000 ! And that was on top of my current $800 package! I couldn't budge cos my feet were dirty and she refused to continue, though she remained polite all the way. Finally when I said loudly I didn't want because I didn't have the cash for it she continued... not before insisting that I do the $20 scrub. I was so sick of her ranting then I agreed to the $20 scrub.

After having everything painted and my nail art done, I sat at the counter to have my nails dried... then Cecilia came back with a "MORE ATTRACTIVE" package which she claims that I can pay by instalments. She insisted that MY credit card can pay by instalments. Then came the 45 min lecture on why I should take up the package etc... More and more staff came to hound me.

Finally I relented. Only because I know my mom had a corn problem and I thought she could really use it. To say the truth... I was on the verge of tears. I kept saying no... kept saying that I needed time to think about it because it was so expensive... but they surrounded me and kept going on about it.

We went to the machine to pay by instalments... AND IT DIDN'T APPROVE! Can you imagine how embarrassed I felt when they said that loudly? It wasn't even my fault! Then they hounded me more and I paid a deposit of $400 for the package.

Only then did they let me go. The whole process... wasted 3 hours of my time. Have you ever had a 3-hour pedicure? Nope not even with a manicure.

When I was standing there making payment... I saw them do the same thing to an older lady. They hounded her.. until she was so irritated she pulled out her wallet, tipped it over to show that she didn't have any cash on her and didn't bring her cards. After that they left her alone... and I really mean alone as in there wasn't ANYONE serving her at all. They just left her there for about 20 minutes choosing colours and preparing her feet at all.

** the aftermath:

After leaving, I came to my senses. And I realised that they would hard-sell me, my mom and my sister things every time we went... I realised that I CANNOT take up that package. I went back and argued. The $400 cannot be refunded (which I expected) but it is now a credit on the old package which can be used for other things. After the package is up.. I WILL NEVER go back there again.

BTW, my nail polish chipped in 4 days. Faster than if I painted it myself. Sigh.