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1, Woodlands Square
#03-24/25/26, Causeway PointSingapore
Postal code: Show postal code
Telephone: (65) 6512-5779
Category:
Shopping » Mobile Phones
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Overall Rating:
1
The store in Causeway Pt has certainly come a long way since the days before the big reno works began at the mall. I still remember how the long waiting time was and how bad the service was. But tonight was just there again. Things has certainly changed - for the better!
Bought a Nokia C2-05 for my wife - yeah, she's one of the few not going crazy over smartphones. Was there just about closing time ( strangely the feedback before this was on closing time too .... hmmm) . The staff, though appeared hurried, was still helpful and had a smile on his face. Shutter doors were half way then but we looked around and eventually bought the phone. On the way out, he raised the shutters. But I stopped at the display to look at some mock ups. When I finally stepped out of the shop, he was still smiling and waved goodbye. That's good service! Kudos.
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1
i'm not sure if the correct department is receiving this email. but please help me to forward to the higher authorities. i'm actually refering to the Nokia shop in causeway point. 3rd floor. not the service center but right beside it, there is a nokia display hand phone shop! i believe the shop closed at 9.30pm. yesterday, 2 July 2009, i went there withwith my friends. we entered the shop around 9.20pm. We were looking at the phones. Just looking around. I believe those people working there should know the meaning of good customer service. Let me tell you, the people working there have no basic manners. Firstly, there were 3 chinese ladies working there. While we were still looking at the phones, once they feel that it was 9.30pm,(when my watch showed 9.28pm), they just switched off all the lights in the shop.. every single light. its like 'We are still looking at the phones" dammit. We understand they close at 9.30pm. By right, they should wait till all customers leave the shop then they close. They didnt even let us know they are closing, outside the stupid shop, it did not even state the opening hours. plus no matter what, they should wait till all customer leave, then close the shop. At least let us know that they are closing soon. So we will know. Not just switch off the lights. and then just say "WE ARE CLOSE". What kind of customer service is this? No manners??? I want an explanation for this. I will report this to the higher authority as well. Nokia and such things happening is really disappointing. Reply to this as soon as possible. This is the 1st time i'm experiencing such a thing. Else where, no matter how long, the person will wait till all customer leave. Are the staff dieing to go home? Few minutes also cannot wait?
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