Plaza Parkroyal On Beach Road (Beach Road)

Chose this for a staycation with some friends as they were having a 50% off 2nd room promotion for weekends. Bookiing was quick and easy and the staff in the reservations were very patient with some questions I had as well.

The 2 connecting rooms (472 and 473) I had were honestly much better than I expected, and much better than what the hotel exterior looks like it can offer. They were very well maintained and adequately roomy for my group, and amenities were nice too. The only gripe is that the size of the connecting door was a tad too narrow and I would think that a larger guest would have needed to walk sideways to get through it.

The location was not too bad for me as it was a short 15min walk to Suntec City but it probably gets tiring when you are trying to go back to your room with shopping bags etc. But there's a bus stop right in front of the hotel which is a option too if you don't want to walk.

The pool side was very nice too, with a Balinese feel to it. The steam room was adequate but nothing fancy. The gym was surprisingly a good size too.

I ate lunch at the Chinese Restaurant Si Chua Dou Hua on level 1 and the food was great. It was also fun watching the staff pour hot water for your tea with their fancy moves and pot.

For the money I paid with the promotion (SGD380 in total for 2 rooms), it was value for money if you can disregard the slight inconvenience of the locaiton.

However, I have some gripes during the stay too, which I feel the hotel should take steps to remedify:

CHECK IN Upon check in at 2pm, I was told that only room 472 was ready and told that 473 will be ready approximately 3:30pm. We were quite okay with it and went into 472 to rest while waiting. At 3:30pm, the room was not yet ready, and at 4pm, I recieved a call from the receptionist informing that the room is ready and she will send someone to 472 to pass me the keys to 473.

We continued chatting in the room and waited for the doorbell to ring. But what I saw instead was the key card holders containing keys to 473 being slipped / thrown under the door of 472. I just saw the thing sliding in and did not react in time to open the door and find out who that is.

That is a totally unacceptable gesture by any hotel staff. It would have made sense if he / she has rung several times and done that after sensing that no one was in. But we were all in the room waiting and very sure we would have heard the bell. I am not expecting any grand passing over ceremony - I only expected at least the staff to have the basic courtesy and responsibility to pass me the keys personally. It was very rude and irresponsible of the staff, whoever he or she is, to resort to that. I was very upset and called the concierge to voice my unhappines, and the gentleman on the phone said he will reprimand the staff, but I was not given any follow up calls / answers after that. BREAKFAST We had breakfast on the morning of 2 Jan at 8:30am, and realized that alot of items had run out and were not replenished for some time. There seems to be a shortage of chef / staff doing the replenishment, and when it was done, seemed to be very sporadicly managed. It almost felt like you needed to be lucky to know what time to come in or risk having little selection to choose from. We and other breakfast guests were going around opening empty baskets and lids, which felt quite silly after a while.

The restaurant probably could have anticipated the large crowd especially given it was a long weekend and plenty of tourists checking in/out and would have given me a better impression if that was managed properly eg. as simple as having more staff around. If I were a paying guest, I would be upset at having needing to pay but little to eat.

The above being said, the rest of the staff I encountered during my stay were polite and pleasant.

Worth a stay if you dont mind walking to burn off all the local treats!