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3.4
from 1 to 5
Changi Airport
Terminal 1 Viewing Mall Central, Level 3Singapore
Postal code: Show postal code
Telephone: (65) 6546-4616
Category:
Restaurants » Fast Food, American
Popeyes never fails to whet the appetite with New Orleans Spicy and Louisana Mild chicken served with our signature red beans and rice, Cajun fries and fresh buttermilk biscuits.
Through careful research and testing, Popeyes offers a variety of great testing, Popeyes offers a variety of great tasting menu selections. Most importantly, the food is always fresh, high quality, and delivered to customers with the flavour they crave.
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Overall Rating:
1
I was a fan of Popeye's chicken, but I'm no longer one.
I was lured to their outlets at Changi Airport by the taste of their chicken , which is fabulicious. But I have to say, the service there absolutely sucks!
Not only do you have to contend with long queues, and yes, the staff is slow and they are not very friendly. That aside, they tend to miss out items you ordered!
I have been there 4 times, both eating in and taking out and I must say that half the time, my order was not complete!
Last time I was there, April 16th, I placed a takeaway order of a 3 piece chicken meal. When I got home, I discovered that my drink was only half filled, there was no jam to go with the biscuit and no ketchup/chilli sauce. OK, never mind that... but when I opened up the box of chicken, I realised that they did not pack my fries either!
Angry, I called up the outlet. The team leader came to the phone and told me she will call me up very shortly to address my problem.
I waited for more than an hour for her, she didn't call back.
Fuming, I called again. This time, perhaps sensing my anger, she apologised and offered to mail me a complimentary voucher for a 2 piece chicken meal, which I accepted.
My anger was also somewhat appeased when later, the manager called to apologise and reassured me that he will speak to his staff and make sure something like that doesn't get repeated.
Well, it's been more than a month after the incident, and I'm still awaiting for my voucher...Honestly don't think it will come...
I really wish the management does something to improve service quality. If this continues, they are likely to lose their customers, no matter how fantastic their chicken tastes.
Login to add your comment. Or, Register for an account now. It's free!Not sure which outlet you went. T3 had another outlet. I would prefer T3 as they have a bigger area.
31 May 2008 at 7:04 pm
1
My family and I patronised this outlet in Singapore Flyer last evening at around 8.30 p.m.. While the food is acceptable, the overall cleanliness and hygiene of the place are highly undesirable.
First, there wasn't staff to clear the tables. We had to clear the trays and clean the tables ourselves. The service was slow. While we were eating, we saw some paper cups drop on the floor within the counter area. A manager dressed in black simply picked them up and put them back into the slot ready to be used! Then one of the staff (non-Chinese) was wiping the table top and there was left over ice from the earlier refill simply swept them into the ice tray!
Subsequently, we saw 2 workers cleaning the trays and they were not professionally dressed with long hair and clothes not professionally presented.
At the chilli/tomato counter, there was an spill chilli which was left there uncleaned for the entire 30 mins. Staff walked past this counter which is next to the serving counter but nobody took notice of it.
In addition, the floor was also dirty with unwanted tissue papers, fries etc. While we were leaving, the kitchen (from the view where we could see) was dirty and messy.
We were certainly turned off by the sight. Being in the food industry and sited in such a prestigous place, something has got to be done to improve. It's a bad image for Singapore!
While I would not challenge the tasty food, I give a big thumbs down for the hygiene and cleanliness of the place.
Login to add your comment. Or, Register for an account now. It's free!Hmm... You are reviewing the one at Singapore Flyer. This one is the one at Changi airport. Maybe you like to post it there instead. The link is: http://www.yebber.com/review/popeyes-chicken-biscuits/
04 May 2008 at 12:36 pm
26
I didn't know Popeye existed initially despite having worked at Changi Airport before. It was partly due to my staffs who were going crazy over their mashed potatoes and before long, I took the plunge and try it for myself. I mean, if it doesn't taste that good, I won't go back anymore. And seriously, I have to slap myself for saying that comment. Their chicken is superb, dare I say better than KFC. Their mashed potato isn't simply just mashed potato only, there's something more inside that makes them yummylicious, compared to KFC. And who can forget the fries? Absolutely perfect!! And soon before long, I found myself drawing from the ATM on a too-regular basis just to satisfy my cravings from Popeye's!! In my opinion, we should petition for Popeye to take over KFC in all the major and minor shopping centres in Singapore as KFC's standard has drastically dropped over the years.
- 2 more comments »
Login to add your comment. Or, Register for an account now. It's free!Why everyone try liao!! sob
05 Mar 2008 at 8:41 pm
Ya lor... bb wanna go try one day...?
06 Mar 2008 at 9:29 am
Popeyes rock! Can't wait for the one at Flyer to open! Let's go eat one day!
06 Mar 2008 at 11:03 am