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3 Orchard Road
#18-03/04 Liat TowersSingapore
Postal code: Show postal code
Telephone: (65) Rape-llez
Website: www.rapellez.com
Category:
Beauty and Wellness » Spas & Massage, Skin Care
Rapellez provides a wide range of beauty treatments and products that cater to both men and women. From reviving facials, reshaping body treatments to rejuvenating spa therapies, we provide non-invasive solutions to all your beauty concerns. At Rapellez, we take pride in providing professional yet personalized and friendly service. Using only the finest products combined with traditional remedy and latest technology, Rapellez aims to give customers an excellent experience to remember.
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Overall Rating:
264
I was given a voucher which gave me a choice for 2 treatments - a 90min essential glow face spa (with stress relieving back massage) or a 45min slimming treatment. I picked the face spa on a Saturday evening at Liat Towers.
1st impression - the first thing I saw was several (about 5-6) staff huddled around the reception discussing things. Not a very welcoming sight. I arrived at 6:05pm for my 6:15pm appointment and went to the washroom and asked to fill up particulars as usual.
Pre-Treatment - I was asked to change my shoes before being led to the treatment room. I was told that my face will be cleansed before being analysed and thereafter the appropriate treatment will be done. But what they meant by 'appropriate treatment' was the appropriate hard selling. And so I was told after being pinched / pulled on the face a few times that my pores are very clogged and stuff that i put on my face / that they will put on my face will be useless. I was highly recommended a champagne enzyme at 'only $68', with the original price at $360. Of course i said no. And so the treatment started.
Treatment - The back massage lasted a grand total of ONE minute. Finished. Then the usual cleansing, extraction, mask, then sleeping. Very slip shoddy work and attitude, almost like they couldnt wait to get rid of me. Okay blame me for not agreeing to pay $68?
Post treatment - I was told I'm done after the mask was cleaned off and saw the time was 7:25pm. When asked for feedback, I told them I was surprised that it ended early. A staff quickly said oh she has to go check my appointment time. Another staff joined in soon, and I was told by both of them that oh I arrived at 6:05pm, and that the 90min includes the consultation, changing of clothes, and etc etc and they state 90min on the voucher because they didnt want customers to feel rushed. They added that the actual facial is around 1 hour...really???? And so I asked about why it says 'deep cleansing' on the description for the face spa - I was told deep cleansing means extraction included. I dont see how deep it was.
I didnt make too much noise as the voucher was given to me free but I did feel cheated and will advise anyone against paying for treatments there as they are not honest in their trade.
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