Scholastic Qoo10 (Qoo10)

The pencils are easy to use and the refill is cheap.

Shipping:

Major Shipping company: SingPost Usual Shipping period: Normal unregistered mail Shipping rate: Shipping rate can differ from item to item. Please see individual item page.

Refund/Return:

If you want to get refund or return item you received, please apply on my Qoo10.

We don't accept the cases below: - eg. 1) over 7days from receiving item - eg. 2) if items are open/used or damaged - eg. 3) sending item without prior contact.

FAQ:

Qn: I've put items in cart. Later, I tried to order but I couldn't because they say it's sold out. Why is it for? Ans: Let us know and we will investigate and let you know asap.

Qn: What am I supposed to do if item doesn't arrive? Ans: Let us know and we will investigate / follow-up and let you know asap

Qn: Buyers’ request for changes in shipping address for PayPal orders

Ans: Some buyers may request for self-collection or request for a change in shipping address after placing a PayPal order.

We will not be responsible for any chargeback disputes or claims that may arises if sellers were to accept requests for a self-collection or a change of delivery address that differs from the initial shipping information for ALL PayPal orders.

This is to safeguard your sales and to be in line with the ‘Sellers Protection’ Policy from PayPal; as PayPal will not cover transactions whereby shipping addresses differs from the proof of delivery or proof of delivery and signature confirmation.

Do note that sellers are subjected to bear all losses that may arise for accepting self-collection requests, or in the event if proof of delivery address differs from the initial shipping address information provided by buyer; and settlement may be withheld at the sole discretion of Qoo10.

If such requests are made, we will advise buyers to cancel their order, place a new order with the preferred address.

We also recommend sellers to use shipping/courier service that supports door-to-door tracking that is viewable online for ALL PayPal orders.

For more information about PayPal’s ‘Seller Protection’ Policy, kindly refer to: https://www.paypal.com/sg/webapps/mpp/paypal-seller-protection.

Thank you for your understanding.