Secret Recipe (Vivo City)

Sometime last month, I was at this particular outlet of Secret Recipe at VivoCity and their service leaves much to be desired. I was there around 8 plus, walking around doing some window shopping with my gf. As I was feeling a bit hungry, we decided to have a cake or two and some coffee.

The number of patrons then were nt that many. So after being shown our seats and our order taken, we waited for our food to arrive. We had ordered two slices of cake and two cups of black coffee.

The first piece of cake came and we started eating away. Normally the coffee should come together or at least right after that. But no, it didn't and we were already halfway done with our first slice when I decided to call the waiter to check things out. In my mind I was thinking, it was just two cups of pain black coffe, how long do you need to prepare it?

So after our enquiry, the coffee finally came but then where was our 2nd slice of cake? Again, I had to ask the waiter to check and then only was our 2nd slice of cake brought to us.

All this while, the waiter didn't bother to so much as make an apology for the delay in the serving of our drinks and food. And I saw that people who came in later than us were already having their food served and eating away. And theirs was a main course like pasta and not cakes which could be easily whipped out form the counter.

That really turned me off. So we finished up our food and drinks promptly instead of slowly sipping our coffee and enjoying our cakes and called for the bill.

To me, that experience was really bad and I will definitely not be going back there again.