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Telephone: (65) 6223-8888
Website: www.singaporeair.com/
Category:
Services » Transportation
Hotels and Travels » Airlines
Website: www.singaporeair.com/
Category:
Services » Transportation
Hotels and Travels » Airlines
Singapore Airlines has evolved into one of the most respected travel brands around the world. We have one of the world's youngest fleet in the air, a network spanning five continents, and the Singapore Girl as our symbol of quality customer care and service. Customers, investors, partners, and staff — everyone expects excellence of us.
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Overall Rating:
103
I am quite sad to say that even as a Singaporean, the first plane that I seat on was not a Singapore Airlines plane. Recently, I finally had the chance to sit on one. Hee….. Once step into the plane, it is pretty much like stepping into any other airlines plane, clean and tidy. Along the way, there will be friendly and smiling air steward or stewardess to guide and help you to get to your seat. After which, they would start serving hot towels to everyone as well. If I did not manage to get a copy of Straits Time before I board the plane, I would ask for a copy. Sad to say once in a while, the air stewardess would forget about it.
While on the plane, they did their best to keep us comfortable, and try to keep up with all our requests. Their service was really good when it comes to serving drinks and meals. This is definitely their plus point here. When it comes to their food, well it seems that they only changed their menu every two months, so in the end, I got to every dish in the menu over and over again. *Mental note: To request for special meals when booking tickets next time*
Next come to their entertainment system. Sad to say I am not very impressed with the system as it tends to fail me a few times or required a few times of reset. It is also a bit slow in reaction as well. At least they do change the movies every month so at least I got new movies to watch. It would be much better if they give better quality earphones. Once the system at the seat I was seating was defective, so they gave me a US$50 voucher to use for the KrisShop. Hee…. Too bad it can be only used on the plane.
All in all, I quite liked the service onboard the plane as they would make customers as comfortable as possible.
- 3 more comments »
Login to add your comment. Or, Register for an account now. It's free!My bf got the US$50 voucher too when the entertainment system fails to work. But I doubt it'll help if the flight is long and the poor chap has nothing to watch onboard.
17 Jul 2008 at 3:23 pm
Yes so always armed yourself with a very thick novel.
17 Jul 2008 at 3:47 pm
Thankfully the piggie me can sleep on board flight... :)
17 Jul 2008 at 5:21 pm
130
I guess different airlines have different business strategy and that depends on whether you accept that. In many situations, SQ has the right formula.
If you ask me whether I will take SQ for a higher price, to Bangkok or Hong Kong, the answer is no. But if you ask me whether I will take SQ to Taiwan, where the cheaper alternatives means higher risk (the taiwan airlines) or longer travel time (Cathay Pacific does not fly SG-TW direct), then maybe I can take a higher price differential.
I had a chance (or rather 3 trips) to go to Toronto for work purpose and I took different airlines on the trip. It simply reinforce the fact that SQ is the first choice for business trip (and that is one of their business strategy).
- my first trip was a economy class entitlement and I took the Newark (longest flight in the world) where it was executive economy, plus a domestic flight from US to Toronto. - my 2nd trip was a biz class entitlement and I took SQ to Hong Kong Air Canada to Toronto, and back was Air Canada to Tokyo SQ. - my 3rd trip was a biz class entitlement and I got back on United Airlines SQ Newark.
The first trip was pleasant, even though it was only executive economy for such a long journey. They had food available at a corner for us to stretch and eat and I could repeatedly ask for my favourite Singapore Sling. Although it was not flat bed, the seat is still very cosy.
The 2nd trip with Air Canada, did make me feel that SIA girls are too "cold" as compared to Air Canada. But at the same time, I was thinking whether being "warm" is good, since I got the front seats of the biz class and I could hear them talking behind the curtains, not something I would like, as a biz class passenger. And, the biz class seats for such a long flight (Toronto-Tokyo/HK), does not seem any much better than the SQ Newark exec econ class. And my HK-Toronto Air Canada flight was also delayed. I ended up having to keep running out of the SQ biz class lounge in HK to check out the Air Canada's revised flight timing.
The 3rd trip was the ultimate which made me say SQ is the first choice for biz trip. My United Airlines flight was delayed for nearly 3 hours!!!! And imagine how I will get stuck at the Newark Airport if I miss the SQ Newark flight???? And was I given anything in compensation?? NO!! (Luckily for me, my travel agent did warn me and also arranged a longer transit time. And must reinforce that my flight to Toronto, I had very little transit time due to the lack of flights, but I never had to rush as SQ actually reach earlier than targeted.)
In comparison, SQ had a better compensation scheme. When I took the SQ Newark exec econ back, I was told that the exec econ class was over-booked and SQ is willing to compensate SGD 400 (or so) a fully paid hotel stay to whoever who wait till the next day flight 24 hours later. - I wonder if I will get to see excellent service (like sending me to the hotel, etc) if I do take up this offer. Too bad, the 24 hours wait does not allow.
Some will say why did SQ even allow over-booking in the first place? Is their booking system screwed up? - No. I find this good instead. Because they allow passenger to change flight dates up to 24 hours before the flight. Hence, they allow over-booking initially to ensure the flight still maintains enough passenger to cover costs. But at least they have a compensation plan in place.
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9
I fly at least once a month for work. I like SQ for the In Flight Entertainment it has and the impeccable service you get from their well trained stewardess.
However, in the recent years, these traits are no longer exclusive to Singapore Airlines anymore. Many regional airlines have been improving on their in flight entertainment and services. There is no longer any justification to pay for the overpriced tickets.
SQ also does not have a very attractive mileage point system at all. Fares on promotions are not eligible for mileage accumulation at all. That is despite the fact that you are still paying more than what you would have paid if you had taken another airline. What really upset me was that other airlines in the Star Alliance group do not have such practices. Thai Airways for example, gives you mileage points even if you had bought a ticket at a promotional price.
The Kris flyer member service is also extremely unhelpful. I was about 8000 points away from renewing my Gold Status (which for frequent fliers, is very important as you get to enjoy the use of the lounge) I called Krisflyer up and told them that I already have a ticket purchased to fly to LA (worth maybe about 16,000 points) in the following month and asked if they could credit that to my Kris Flyer points first. They denied my request despite having me as a customer for the last 3 or 4 years.
Thai Airways on the other hand, had very kindly acceded to my request in the past when I put in a request to give me a month more or two to get the points I need for renewal. I am very sorely disappointed that my national carrier would deny me a request that another Airline so readily acceded to.
Another thing I notice about Singapore Airlines is that you almost never ever get an upgrade on their flights despite holding Kris Flyer Gold. I have been upgraded on every other Star Alliance flights before but just never on the carrier of which I hold the loyalty card of.
Many of my foreign clients and friends would argue that it is worth paying for the flight just for the "beautiful" stewardess. I don't mean to be rude or insulting but I think that this perception no longer holds true and that I have seen a couple of stewardess who seemed to be bursting out of their seams in their tight kebayas.
Don't get me wrong, most of them are pleasant enough, but that perception that we have the most beautiful stewardess is just no longer true. If you have taken Thai Airways, JAL or Emirates, you will see more beautiful if not stunning stewardess.
All I am saying is that SIA is no longer delivering the image and perception they wish to potray of the Singapore girl and even if my foreign friends and clients think they do not mind paying for that, I am definitely not.
The service is still excellent on SIA but I just want to let my fellow Singaporeans know that there are better options out there, with better services, prices and mileage system.
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