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4.0
from 1 to 5
NA
NASingapore
Postal code: Show postal code
Telephone: (65-) NA
Website: https://www.starwoodhotels.com/preferredguest/index.html
Category:
Hotels and Travels » Hotels
Loyalty Programme for Sheraton, St Regis, Westin, and Le Meridien properties.
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Overall Rating:
264
This loyalty programme doesnt have an office in Singapore but it works online just fine. Its essentially a free membership and you get to accrue points for eligible hotel stays and dining at the hotels' establishments too. Points chalk up slowly but dont expire if you have a minimum of 1 transaction each year - which is easy to achieve. Points can then be used to redeem hotel stays etc but the hotels are tiered into 6 categories, with category 1 hotels charging 2,000 points per night per room. Not too bad actually.
If you forget to produce your member card, just take a snapshot of your receipt and send it on to them and the accrual will happen.
Guest service is also good with options of calling, emails, or instant chat which I find very useful.
The only frustrating thing so far is the customer service staff tends to remember all point accrual as stays and not F&B, so I've had occasions where I was informed that they cant locate my record as they were looking into stays whereas my accrual is for dining.
But other than that, things usually happen smoothly.
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