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2.5
from 1 to 5
43 Mosque Street
SingaporePostal code: Show postal code
Telephone: (65) 6220-6656
Website: www.subtlesenses.com/NewFiles/profile.html
Category:
Beauty and Wellness » Spas & Massage
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Overall Rating:
1
Subtle Senses customer service really sucks. After making an appointment for a jacuzzi massage at Cuppage Center by the customer service personnel, Ms Jessie, when my colleague and I went there at 8.30 on 16th of July 2010, we were shocked to find out that there was'nt any jacuzzi facilites at Cuppage which was not conveyed to us when we made the appointment. There was no apology from the staff and the indifference attitude of the staff is very disappointing. Mr Gerald Lim, may have won the Entrepreneaur of the Year in 2007, however his establishment really sucks in customer service and it is such a shameful act that the organization has such awful customer service is able to win Excellence Service Award two years in a row. It makes a laughing stock of the Awards and the organization that presents it
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130
This outlet has Jacuzzi and depends on how the service staff pester you (thus have some points deducted), you might get free Jacuzzi included in your package (which makes this still a preferred for me). Maybe because I sign up quite a lot sessions (40 in total), my average per session comes to only $80, excluding the add-ons like ampoules. Quite worth for 1.5 hour inclusive of a body wrap or hair spa or ear wax (again add points).
But if you ask me about the therapist’s skills, it is not consistent. Sometimes, within the next day, I feel my stiff neck coming back again, as the therapist is too “weak” in applying the pressure. But of course still better than some neighbourhood stores where I end up feeling painful the next day.
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