The Coffee Bean & Tea Leaf (Ngee Ann City)

I usually go to Coffee Bean & Tea Leaf @ Takashimaya if I don't feel like drinking a cup of traditional kopi. But the last time I went there, the service is totally horrendou, not to mention the worst I have experienced in my life. Let me share my experience: I went to Coffee Bean (Taka) after work and decided to order a cup of Vanilla Latte to be taken out. The manager who served me greeted me without any sincerity at all, almost as if I had came up at the wrong time and prevented her from talking/gossiping to her staff. Anyway, I placed my order and the manager repeated my order before keying it in and taking the money from me. When when my vanilla latte was finally done, I took a sip and realised that it was just plain normal unflavoured latte. I enquired with the staff that I had placed an order for a vanilla latte. The staff asked for my receipt very politely and told me that I had placed an order of latte instead of vanilla latte according to what was printed on the receipt I was holding. I insisted that I placed an order for vanilla latte and that her manager had actually repeated my order before keying in my order. And guess what happen next? The manager pretended to look blur and confused like as if she didn't know what was happening while the staff kept apologising to me. In this case, isn't the manager supposed to offer an apology instead? I was so angry and disappointed with such bo-chap service that I am never going to step foot into another Coffee Bean & Tree Leaf outlet ever and up till now, I still haven't stepped into any another Coffee Bean franchise outlet at all. Lousy service is best experienced once and only once. Besides, Coffee Bean is not the only cafe in Singapore to serve espresso drinks!!