Tommy Print (Anchorpoint)

Ladyironchef's namecard v1.0 was all given out, so it was to be a new look for the card. But as all the namecard was finished before i got the time to ask my friend to design a new card, so there's kind of rush to print the cards, so we just made some minor changes to the font, remove some pompous parts and the overall new look's, much simple and sleeker.

I did my first namecards with Tommy Print @ Funan, and i believe many people are familiar with them because they provide name cards at just $24 for 2 box. Needless to say as i was quite please with my first cards with them, i went back to them again for my second set.

A couple of months ago when i last went to Tommy Print at funan, there's only one branch, but they have since expanded to 2 new additionals at Square 2, and Anchorpoint. And since I'm a lazy person to go all the way to Funan, and Anchorpoint is much nearer to my place, it looked like a viable option for my future place to print my cards.

The location at Anchorpoint's much bigger than their original Funan one, for one its a proper shopfront here rather than the "kiosk" at Funan. There's one lady tending to the shop since there isn't much traffic enquiries everyday, the shop looked rather empty though, i wondered whether they really need the whole shop for their business, the one at Funan now look more than suffice. But nevertheless, a better shop means better reputation and looks better when you need to entertain yr customers.

Like what i did the last time, i saved my namecard format into thumbdrive and bring it there. But this time the lady wasn't like what her counterparts at Funan was. The last time they were very attentive to details, and went right down to guiding me to choosing the different things required for my namecard like the exact colour, font, and confirmation on a few other things, but this time there wasn't any such thing.

The lady just asked me to fill up my particulars, i paid up, and poof! It's done. No doubt it's fast, but i was quite sceptical since she didn't ask me anything about my namecard. I told her i done one before with Tommy Print and she asked for a sample of my old name card and said that she will do according.

After about 3-4 working days, i went back to collect my namecard, and to my horror, another staff showed me my "new" cards, they were my old version of the card. The staff on duty that day wasn't very sure what exactly happened. But she promptly called her boss or whoever to check, and when she checked the computer she saw the copy of my format saved, and it was indeed my new version saved there, which was different to what was print.

Anyway to cut the long story short, the staff was nice enough to apologise for the mistake made, and did the necessary "customer-service" by saying they will re-print my cards, the new one, and of course there's no additional charges. I accepted, and waited for another week before going back to collect the cards.

In conclusion, the incident could have been quite unpleasant when they print the wrong cards, but they did the necessary things to make sure that i got my new cards, and even though i had to wait an additional week for my name card, i was glad to get my new cards. Luckily i didn't need my new cards in a rush, if not the consequence will be a lot different. Anyway, i got two box of my old cards, and another two box of my new cards now!