Touche Elite (Orchard Hotel Arcade)

This review is a bit late but better late than never I guess. I booked a promotional massage at $33 on a Saturday together with a facial too. When we called to make the appointment, we informed that we were booking for 2 treatments accordingly.

When we arrived, surprise surprise, we were told that as both promos were for first timers, we were allowed only for 1 as technically after the first treatment, we would no longer be first timers and thus not eligible for the 2nd treatment.

Left with no choice, we opted for the massage instead of the facial, but was told that the massage was arranged for the 2nd hour only, and for us to go walk around and return. So we concluded that they'd rather have the slots empty and not make a sale instead of letting us proceed with both treatments.

We walked around and returned after 1 hour and were ushered in. Annoyingly, I was asked 3 time what my full name was and was addressed by the wrong name even when I was already lying on the treatment bed. On 1 of the occasions, I replied with my first name and was told that it was not sufficient and the masseur insisted on me saying my full name. How rude of them.

When I finally got to my massage, I thought nothing else could go wrong. WRONG. My masseur was falling sleep. I could feel her finger sliding and making sudden and jerking movements while massaging my head. And when I tried to quietly make some noise in the hope of making her more alert, but it didnt work at all.

When leaving, the manager asked for my feedback but she really couldnt care less, so I didnt bother.

Touche Elite? What a joke.