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29 Cuppage Rd
Cuppage TerraceSingapore
Postal code: Show postal code
Telephone: (65) 6235-9555
Category:
Beauty and Wellness » Spas & Massage
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Overall Rating:
109
Like everyone else I went for a complimentary back rub at Ngee Ann and was served by one of the membership consultants. She was very persistent and finally convinced me to sign for a mid-range package. I told her that I was not sure I had altogether that much in my credit card account, so she tried the amount. Sure enough, the transaction did not go through. Without asking, she tried another large amount, which did go through. Then she asked me for another credit card to top up the amount.
I was shocked that she did not consult me on the amount before swiping my card. (for instalments plans, you cannot void the transaction easily as you would for normal purchases)
Never mind.
Subsequently I tried calling her to make an appointment to consume these massages, but was never able to get her, or when I did get her, she was very gruff and uncooperative.
I decided to visit Cuppage instead and I am very pleased with the customer service here. They even call you a few days before the appointment in case you forget.
The ambience is good, soft lighting, mood music, friendly staff. Apart from a few, most of the masseuse are very skilled and customer oriented.
I wouldnt suggest anyone sign up with True Spa, but if you do, consider doing your treatments at Cuppage. It's a nice place to live out your investment.
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1
I totally agree with all the reviews here. True Spa massages are good, but the customer service sucks big time. Yesterday, I was invited for a complimentary back massage @ Cuppage. As soon as I walked in, I was ushered into this waiting room that screamed "sales pitch" - harsh lighting, membership forms, pens... My "sales consultant" was truly disgusting. She wasted no time asking me what credit cards I hold, what I do for a living, how much I pay for massages. I was reluctant to tell her anything, so she suggested I try the massage.
The massage was good, and the therapist was very nice. I was 90% sure I was going to buy a package.
When the massage ended, the consultant sat me down and scribbled "$1,500 for 15 x massage, 15x hydrobath, 15x steambath" and shoved the paper in my face. I told her I needed to think about it, because $1,500 is not a small amount to part with. I asked her very politely if I could drop by the next day, as my office is just around the corner.
She then proceeded to grab the paper from me, raise her voice and say "If you are not interested. Just leave. We are done here. Get out." I tried to explain that I needed to think about it, and she said "No need to think. 1 time offer only."
The ****** didn't even let me finish the tea! What kind of customer service is this? No wonder everyone hates them. They gave me an anti-stress back massage, then made me even more stressed than when I arrived!
I am DEFINITELY NEVER going back there. EVER.
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