True Spa

I think the complains against TRUE Spa not only happend in Singapore. I have the same experience in Malaysia. I have joined True Spa since last year May in Malaysia. I have been paying RM300 per month and I am supposed to be entitled to services such as massage, facial etc in my package. However I ended up having to pay other massage centres or visit other places for my massage, facial, manicure to be done, and the IRONY is NOT in True Spa! Does that make sense? I pay this spa RM300 per month but ended up paying extra and forced to go to other places to get my services. Why? Because it is IMPOSSIBLE to get an appointment !!!! I questioned their customer service department as to why all their slots are always full, leaving only those odd honours free, which, a normal working client like me is not able to attend. Their answer (about 1 year ago ) is that they just started their business and thus most of the slots are reserved for “free trial” session to attract potential customer. We as PAYING CUSTOMER cannot help feeling that we are being CHEATED and NEGLECTED. However… 1 year later.. the same thing is still going on .. TRUE Spa is just interested to do sales but not providing services to paying customer who is ENTITLED to good services from them. Once you become a member, you will never get your appointment unless you can plan your appointment 2 months ahead, which is RIDICULOUS and UNACEPPTABLE. IF I COULD, I WANT A REFUND, FOR IT WAS THE DUMBEST DECISION EVERTO BE A MEMBER OF TRUE SPA. I feel that I’m a stupid consumer and ended up becoming an angry consumer True Spa is not interested to solve our problems or attends to our complaints and neither do we get any feedbacks from their management nor from the front desk staff. They will just ignore you. I am left with no other option but to “speak up” ! I am resolved to approach their “potential customer” and start sharing my personal shocking and horrifying experiences with them and directing them to browse through reviews posted by other angry and unsatisfied customers in internet before they make the same mistake in signing up the membership program. Of course, the decision ultimately is in their hands, but I cannot stand idly and do NOTHING while others are being duped. If you are an angry or an unsatisfied customer like me, please join me. Let our voices make a change, it is our DUTY and our RIGHTS as customers to send our message across to this company make them aware that customers deserved equally the same respect and treatment as other FULL-Paying customers … If you are an angry and unsatisfied customer like me please join me.

Hi i'm too sad abt tis True Yoga the first time i agree to sign-up is at UOB centre which frm outside u can see n feel the eargerness to work-out eveything was so perfect even some of the class tat always full atleast i still can use the gym facilities. I've join seen Nov'07 and it started to closed down in march'08 if i'm not wrong. And subsequently i always go to chevron bldg but it's sucks there cos everytime when i make booking for the class i interest, it always full and for other classes it was soo slack..it doesnt make sense.