Viva Nueva

This is the only shop that utterly ruined my renovation experience. I have no choice but to relate my entire experience here...

We were out shopping for sanitary and stopped by at Viva Nueva first. But I didn't like the design of the one-piece toilet bowl they had there so we thanked the saleslady, Jojo and we went to look for more. We finally picked out our toilet bowls, sinks and taps at a shop further down. But my mom really liked the cooking hob at Viva Nueva so we walked back to the shop. We ordered our hob and kitchen sink from them and left. Before we left I asked for them to provide me with a trap for the kitchen sink. It costs only $5 and Jojo's face immediately turned "black" when I asked for it FOC. I just spent $700 at her shop and she was unhappy about me asking for a $5 item....

After 30 minutes, Jojo called me on the phone and demanded to know where I bought my sanitary fittings. She asked if I bought from *** shop down the street and demanded to know exactly what I bought from them. I flatly refused to give her any details and the conversation lasted for 8 minutes with her repeatedly asking me what I bought. When I put down the phone, I really regretted buying anything from her but since I'd already paid the deposit I only prayed for my items to come intact.

About a week later, I asked for the items to be delivered. The salesgirl on the line (not Jojo) confirmed that my items can be delivered on Wednesday at 1pm. At 12pm on Wednesday I called to confirm again and she told me that the items were not in the warehouse yet and she cannot confirm that my items can reach me at 1pm!! Can you imagine that she didn't even intend to call me beforehand and was going to let me wait like a fool at a half-renovated house with no seats?! Anyway I agreed to postpone the delivery to the next day.

The next day the items arrive promptly... but... there was no hole for my tap on the kitchen sink. There was a hole on the sink that was displayed in the showroom so I naturally assumed that the sink comes with a hole for kitchen taps. I do know that some sinks do not as the taps are to be mounted on the table top. So I called Viva Nueva again and this time Jojo answered.

She insisted that it was MY FAULT for not telling them that I needed a hole for my kitchen tap and wanted me to ask my contractor/plumber to drill a hole. BUT if they did the job and spoilt the sink who was to pay for it? In the first place, I don't buy sinks every day and am not a professional at buying sinks so HOW WOULD I KNOW that sinks don't come with holes?! She as the sales staff SHOULD ask the customer if they need one drilled isn't it??? Anyway the deliveryman was very kind and he agreed to take back the sink and drill the hole for me, even while I was still arguing with Jojo over the phone. So there went my sink again. Thankfully my kitchen hob came intact.

I told Jojo that she has to inform me two hours before the delivery of my sink as I needed time to rush down. She said she would inform me an hour before and I found that to be reasonable. BUT the next day, the deliveryman called me at 12noon to tell me that he was there waiting for me. I was on my way to town and simply couldn't rush down. So the deliveryman left the sink there and left. I managed to go down at 4pm and lo and behold, there was a footprint in the middle of the sink and tons of haphazard scratches all over the base of the sink which weren't there in the first place. I reckon they must have gotten there when the drilling was done.

Anyway I called Jojo again and told her to take back the sink. She said that the scratches were part of the design and ALL her sinks have the scratch-like design. hahaha Anyway she said she got her deliveryman to come down and I asked her when he would arrive. She insisted that he was coming now and refused to say when he would arrive. He did eventually after 45 minutes and took back the sink grudgingly saying that he would never deliver the sink again.

In the next two days, we argued with Jojo many times and insisted that we wanted a refund and that we would just buy our sink elsewhere since the delivery of HER sink was delaying our renovation. My contractor needed her sink in order to cut the opening on my kitchen cabinets. After much talks, the sink finally came (unannounced again) and we inspected it before paying the remaining amount in cash.

What an experience it was just trying to get our $235 sink (which IS expensive for a non-European sink btw).

The hob wasn't cheap too at $529 though I was told by friends that for that brand it is quite a good buy. BUT I certainly would have settled for a lesser brand if I knew how much trouble patronising this shop would cause.

If I can give lesser than one star I would.