Woof Woof

I am utterly disappointed with the grooming service at Woof Woof today even though I've been their customer since day one.

I made an appointment and brought my shih tze down to Woof Woof today for full grooming. I was told to bring him there at 1pm and was reassured by the new groomer that it'll only take around 2-3hrs to groom my dog even though I pre-empted her that my dog is aggressive. The new groomer replied that she knows as it was written in his record.

I arrived there at 1.30pm and was again assured that the grooming session will only take 2-3hrs. So I went to Vivo City for some shopping. At ard 3.40pm I suddenly remember I forgot to remind the new groomer that I usually want my dog to be groomed shorter than that of a puppy cut so I called to inform her. To my amazement I was told that she had only just started to groom my dog.

I was still thinking maybe they required more time to calm my dog down and was in the midst of grooming him so I told her about my request and hung up. Then at around 4.30pm, the groomer called to inform me that my dog cannot be groomed as they were not able to coax him out of the carrier and that he was too fierce to be handled.

To think I was informed 3hrs after leaving the shop that my dog cannot be groomed and that I'm to bring him back home. This has never happened before with any of the previous few groomers at Woof Woof such as Michelle, Ada etc.

I've stopped going to Woof Woof for quite awhile as they variety of canned food has dropped quite badly but was thinking since I'm going Vivo to get some stuff I might as well bring my dog there for grooming.

This has been the worse experience ever at Woof Woof and I can be sure I'll never be back there again as all the warm, friendly and good service staff are no longer there.