Y.L.S Catering Services

Catered dinner for 30 pax to be served at 6pm last Saturday for daughter's 1st year birthday. In the end, the caterer did not even turn up and I had to dabao from the nearby zi char stall for my hungry guests! Very irresponsible caterer!

I called on Saturday morning to confirm the delivery of the food with the caterer. Was told they'll deliver the food around 5pm plus. At 5.45pm, I called to enquire why the food is still not delivered. Was told 10mins later that the driver was stuck in a jam and will arrived in 15mins time. At 6.20pm, I called at least 20 times and nobody picked up the call. It was not until we called the Head Office and was given another number. We managed to contact him and was told he is trying to contact the driver. Had to make umpteen calls to 'force' them to commit to a time the driver is going to deliver. By 6.45pm, we gave him an ultimatum that, if he still can't confirm their driver's whereabouts in 5mins, we'll cancel the order. I had to rush to the nearest zi char stall to whip up 6 dishes and get drinks for my guests. The zi char stall managed to deliver all 6 dishes for 30pax within 20mins. This was the 1st time that I've experienced such an irresponsible and unreliable caterer! Pls think twice if you are ordering from YLS catering services

Catered for 70 people buffet dinner from 4pm - 9pm. 1. Food was insufficient even though lesser than 70 guests came

2. Fried chicken wings were already soggy before setup. Color of chicken wings did not look appealing at all.

3. Sweet and sour pork as recommended by Mr Lim as 'equally good like their pork with plum sauce' was disappointing, pork had a unpleasant meat taste

4. Only the bee hoon and chicken curry had burner to heat, the rest of the food like butter prawns, chicken wings, etc were left on the table without a stand and heat

5. Was informed of last minute changes to collection and packing up timing from 9pm to 8pm by setup staff (even though Mr Lim, who took the orders, and another lady, who follow up on payment and timing coordination, PROMISED that timing is flexible for customers and they will wait until at least our guests finished up the food near the promised timing.

BUT, 2 staff came at 7.30pm to pack up the buffet table!!!!!!!!!!!!!!!!!!!!!!!! And they insisted that we have agreed to let them do that which obviously it isn't the case. We told them then at least they must wait until after 8pm, although the invoice stated 9pm. So they cancelled the 9pm to 8pm on the invoice by themselves and insisted that 7.30pm is near 8pm so they are allowed to clear up!!!!!!!!!!!!!!!!!!!!!!!!!!!

And they also didn't inform the hosts that they are about to clear up, they went about removing the food and table cloth while my guests were still taking the food and they are still lots of food left!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They had the cheek to argue back in front of my guests.............. They chased my guests to stand up to let them take back the rental chairs.......... both blackface and talked rudely to my guests

TOTALLY NOT WORTH IT

DO NOT PATRONIZE

SERVICE ALREADY STINKS BEFORE PAYMENT AND SETUP

SERVICE BECAME WORSE WHEN AFTER PAYMENT, THEY JUST WANT TO WRAP UP AND GO